Job Title: AVP Omni Education

Division: Professional Products Division (PPD)

Location: New York City

Reports To: SVP Education, PPD North America Zone

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L'Oreal Professionnel, Kerastase, Redken, Matrix, and Pureology.

What You Will Learn:

The AVP Omni Education will play a pivotal role in shaping and leading the strategic direction of Omni Channel Education for the Professional Products Division (PPD) in the USA. This role requires a strong understanding of the professional beauty landscape, innovative educational approaches, and the ability to collaborate effectively with cross-functional teams to drive business growth.

Key Responsibilities:

Omni Channel Education Strategic Planning:

• Collaborate with Brand Teams, Store & Digital Teams, and other relevant stakeholders to develop a comprehensive strategic plan for Omni Channel Education.
• Align the plan with the overall business strategy and goals of the Professional Products Division.
• Define clear objectives, key performance indicators (KPIs), and a roadmap for implementation.
• Ensure that education initiatives are aligned with the division's goals and objectives across all channels (Field, Store, and Digital).

Omni Education SOPs / WOWs:

• Streamline Standard Operating Procedures (SOPs) for Field, Store, and Digital education planning to ensure consistency and efficiency.
• Provide support to teams in developing and executing education plans that meet the specific needs of each channel.
• Act as a key point of contact with Store Classes for education-related matters, providing guidance and support.
• Manage financial aspects of Store Class Profit and Loss (PnL), ensuring profitability and alignment with budget targets.
• Oversee Field PnL, specifically Artists Fees, optimizing resource allocation and cost-effectiveness.

Data Analysis and Insights:

• Utilize data analytics to gain insights into the effectiveness and impact of education programs across all channels.
• Analyze key metrics, including sales performance, customer feedback, and training outcomes, to measure program success and identify areas for improvement.
• Leverage data analysis to drive continuous improvement and enhance the overall impact of education initiatives.

Stakeholder Engagement:

• Build strong relationships with key stakeholders, both internal and external, to foster collaboration and support for education initiatives.
• Collaborate with cross-functional teams, including SalonCentric (SC), PPD Brand Teams, Store & Digital Teams, marketing, digital, and sales, to align and integrate education initiatives with other business functions.

Performance Measurement and Reporting:

• Develop comprehensive KPIs to track the progress and outcomes of education programs across all channels.
• Regularly track and report on the performance of education initiatives, providing insights to stakeholders and senior leadership.
• Demonstrate the value of education investments to senior leadership through comprehensive reporting on the impact and effectiveness of programs.

Team Leadership and Collaboration:

• Participate in defining the optimal team structure and roles for Omni Channel Education, including direct reports, to effectively support the evolving needs of the business.
• Cultivate a positive and engaging team environment that champions innovation and a shared vision for Omni Channel Education.

Required Qualifications:

• Bachelor's degree in Business Administration, Education, or a related field.
• Minimum of 7 years of experience in a leadership role within the beauty industry, with a strong focus on education and training.
• Proven track record of developing and implementing successful education programs across multiple channels.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.

What's In It For You:

• Salary Range: $144,800-210,000
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan).
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!).
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance).
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!).
• Employee Resource Groups (Think Tanks and Innovation Squads).
• Access to Mental Health & Wellness Programs.

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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