Job Title: Manager, IT Business Analyst: Managed-Application

Division: Operations-IT

Location: Berkeley Heights

Reports To: AVP, IT Domain Lead

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Learn:

The IT Manager will provide comprehensive support for L'Oréal Americas Operations' SAP ECC and APO applications, ensuring their smooth operation and contributing expertise to a global supply chain transformation project utilizing MSC and MSL solutions. In addition, they will champion user success through prompt issue resolution, proactive training, and continuous system improvement while collaborating effectively with cross-functional teams to support time-critical business processes.

• Understand and address business requirements on a global Supply Planning project, linked to MSC (Manufacture Supply Chain) and MSL (Market Supply Logistic) L’Oreal Domains
• Work together with a global team to resolve service requests from users as per SLA based on criticality.
• Test enhancements, bug fixes, and system solutions
• Develop job aids and procedures.
• Continuous coaching and development of users
• Manage multiple projects as assigned
• Manage change management for end users in terms of training in ECC & SAP APO
• Learn, deploy, and support new tools or solutions as needed for business
• Understanding of the main tools, E2OPEN, ECC, APO, PI, and FLexNet, to correctly address business requirements and solutions

What We Are Looking For:

Required Qualifications:

• BA/BS degree
• Minimum 5-7 years’ experience
• Experience in IT or as a super user in a business area working on SAP ECC and SAP APO applications within the Supply Chain domain.
• Knowledge of supply chain concepts as applicable in the supply chain, manufacturing, and distribution environment
• Knowledge of APO modules - Supply Network Planning, Production Planning & Detailed Scheduling, ECC modules – Material Management, Production Planning
• Experience in supporting business
• Process flow knowledge as related to supply chain and planning functions.
• Strong organizational skills with the ability to prioritize, handle multiple tasks, and work independently.
• Strong analytical skills and attention to detail. Ex: the ability to write functional specifications based on the business case
• Ability to work in a team environment, interface with multiple teams (or individuals) and manage change, make decisions (confidence in decisions without levels of approval)
• Well-developed communication and interpersonal skills to be able to build strong work relationships with different organizational levels of a geographically dispersed team and end-user
• Willingness to support time-critical processes like monthly cycles, MRP, etc., to ensure full end-to-user support, including weekends

Preferred Qualifications:

• Participated in an ECC or SAP APO implementation or enhancement.
• Experience in cloud-based solutions such as E2Open interacting with ERP applications.
• Experience in demand planning tools
• Knowledge of any of the following: Winshuttle, CATT, LSMW
• Language skills: Spanish, Portuguese, French
• Knowledge on other SAP modules: Sales & Distribution, Warehouse Management
• Advanced Degrees
• Relevant Industry Certifications
• Academic exposure to supply chain and/or manufacturing-related
• Good MS Office skills (MS Excel, Word, PowerPoint)
• ServiceNow backoffice

What’s In It For You:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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