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The Customer Service Account Coordinator is led by the Vice President of Customer Service. The account coordinator is the primary point of contact for customers and sales executives, working closely with sales representatives and customers to develop long-term relationships by providing exceptional support and customer satisfaction. Acting as the primary point of contact for all account-related matters, the account coordinator must possess strong critical thinking skills and initiative to effectively communicate between customers, sales representatives, and internal teams ensuring a positive interaction with L2.
Duties and Responsibilities:
2. Daily Tasks:
Other:
Competencies:
Committees:
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Must be able to sit for extended periods of time.
Position Type/Expected Hours of Work:
Travel:
This position may require travel to attend trade shows, or customer visits to assist in any restocking for big events possibility of 1-2 yearly.
Required Education and Experience:
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
$36k-46k (estimate)
09/11/2024
09/29/2024
league-legacy.com
BRIDGEPORT, PA
25 - 50
2018
LARRY KLEBANOFF
$10M - $50M
Retail
Two Brands One Vision Since the early 1990s, League and Legacy have been producing premium custom-decorated, vintage-inspired apparel, headwear, and home dcor. Just two hours apart, both companies were proudly rooted in Pennsylvania and shared an entrepreneurial, family-like culture, tremendous resiliency, and a passion to provide best-in-class products with everyday comfort and trend-right style and graphics. In the spring of 2018, these two longtime friends merged to form L2 Brands. Whether it is Leagues apparel or Legacys headwear and home dcor, the L2 team works together to continue each ...brands rich tradition of incredible product design and detail, outstanding custom graphics, and friendly, dedicated service to our retail customers. Together, our highly complementary apparel and headwear lines have extended the reach of our products to new consumers across the United States in four major channels collegiate, resorts & destination, corporate, and golf. As we move forward as one Company, we know that we will continue to evolve and grow through new products, new decoration capabilities, new markets, and new people joining our team. But as important as these are, we know that our first Core Value: Our Customers Happiness is our Greatest Strength will ultimately be the foundation of L2s success by creating products and solutions for our customers that help each one achieve their ultimate goal. We are truly excited about the possibilities of our two iconic brands under one roof. We look forward to seeing our products on you soon! Onward and Upward.
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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
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Step 3: View the best colleges and universities for Customer Service Coordinator.