Title: Store Manager
Reports To: District Manager / Franchise Owner
Effective Date: 5/2024
Exemption Status: Exempt
General Function
Lead and manage retail and commercial store sales activities in order to achieve sales and profit goals. Positively contribute to the growth and development of the store team through training, communication, follow up, planning, organization, recognition and support. Responsible for total store performance.
Essential Responsibilities
Sales Management

• Ensure execution of all retail and commercial in-store selling programs and promotions.
• Observe, demonstrate, coach and require GAP ACT selling behaviors.
• Implement business plan and sales strategies such as Referral Pad distribution, phone answering scripts and add-on selling; track progress.
• Set and track individual and store goals to achieve store sales performance goals.
• Collaborate with the commercial sales team to ensure appointment and sales goals are met.
• Ensure all team members are achieving individual prospecting and lead generation goals.
• Analyze buying activity of existing accounts work to increase sales.
• Support the commercial sales team in all related sales activities (order processing, price quotes, stock checks, substitutions, follow-ups, etc.).
• Provide service and support to commercial customers. Ensure customer deliveries are accurate and on time. Maintain third-party delivery vendor relationships (if applicable).
• Manage Repair Center performance, quality and turn-around times.

Personnel Management

• Demonstrate and require a customer first mentality.
• Schedule staffing based on the needs of the business within budgeted limits.
• Develop and supervise Assistant Managers and Store Associates. Provide training for all retail and commercial sales, operational and safety policies and processes.
• Delegate tasks, validate completion and ensure policies and procedures are being followed.
• Provide ongoing coaching, development and recognition. Develop the team for future roles, ensure the team understands the deliverables and is supportive of innovation and change.
• Perform timely evaluations and implement progressive discipline.
• Recruit, interview, select and hire as needed.

Operations Management

• Oversee activities of Assistant Manager to ensure standards are met for merchandising, presentation, inventory management, loss prevention, safety, corporate reporting and facility management.
• Understand and manage controllables; address deficiencies. Identify and implement actions to control costs.
• Delegate tasks, validate completion and ensure policies and procedures are being followed.
• Function as a leader by acting in an influential and persuasive manner. At the same time, be a team player and individual contributor to attain company goals.
• Complete all of the Quest modules pertaining to device repair and manage the talent necessary to have an adequate number of device repair experts at the store. Device Repair Certification may be necessary for the Store Manager depending upon the needs of the individual store.
• Manage the flow of devices using the Work Order Management System.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications

• Minimum H.S. diploma/equivalent; Degree in business or retail management preferred.
• Minimum 3 years of retail management and supervisory experience.
• Experience in commercial (outside) sales is desirable.
• Strong oral and written communication skills. Able to effectively manage confrontational situations in a controlled and courteous manner. Speaks clearly and effectively in a variety of settings.
• Ability to calculate simple math, percentages and ratios. A basic understanding of accounting procedures and financial statements necessary.
• Strong technical aptitude; a basic understanding of electronics including the ability to accurately read gauges and work with hands.
• Must have a valid driver’s license and clean driving record.
• Must be able to become forklift certified, if applicable.
• Must be able to work a flexible schedule to meet the needs of the business including peak seasons and special events. This includes the ability to work at multiple store locations, as needed.
• Cell phone with voice plan for work related purposes on an incidental, but necessary basis (25% or less)

Physical Requirements / Work Environment
The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• This position requires the employee to regularly stand, walk and use hands to handle or touch; frequently talk, hear and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.
• The position requires the employee to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
• Up to 15% local travel.
• While performing the responsibilities of this position, the employee will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions and the risk of electrical shock.
• The level of noise in the working environment is moderate.
• Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.

Affirmative Action / EEO Statement
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training
• Employee Discount

Job Summary
We are seeking an experienced and professional Store Manager to join the team at our busy store. As a Store Manager, you will be responsible for ensuring the store operates smoothly and efficiently. You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain guests. Successful Store Managers lead by example and uphold the highest standards in customer service. If you’re knowledgeable about store operations and have a passion for customer service, we want to hear from you!
Responsibilities

• Hire, train, and lead employees
• Coach employees in tactics to attract and retain guests
• Create or approve schedules
• Plan and execute sales, promotions, and events
• Maintain information in the point of sale system
• Oversee the receipt of products into inventory