Job Responsibilities

• Displays masterful knowledge of med spa treatments and products
• Able to maneuver through our EMR software program quickly and effectively
• Efficient at making appointments
• Assists with inventory management and other organizational tasks
• Promotes med spa services and gift cards
• Provides gracious med spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the Guest Relations area
• Great at phone management
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished and professional image
• Assists other support team members when asked
• Attends and participates in all general and team meetings
• Participates in all aspects of marketing/special events planning and execution
• Professional guest communication
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Ask for testimonials and reviews
• Informs team members of cross-marketing opportunities
• Treats all team members professionally

Desired Qualifications

• Experience in front line guest relations service (preferred but no required)
• High school diploma or college
• Computer skills and aptitude for mastering med spa software
• Fluent in Spanish
• Up-selling abilities
• Flexible schedule
• Professional image with gracious, warm and genuine personality
• Skincare knowledge and understanding of the med spa menu
• Good, organized skill and follow-through
• Able to multi-tasks and improvise on the spur of the moment

Behavioral Characteristics

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoy team environment and interaction with coworkers
• Excellent communication skills
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Self-motivated, driven and passionate about med spa
• Seeks out knowledge and enjoys learning, strives for professional growth

Job Type: Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person