90 Member Service Representative Jobs in Baton Rouge, LA
La Capitol Federal Credit Union is Hiring a Member Service Representative Near Baton Rouge, LA
Join Our Team
La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.
Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!
At La Capitol FCU we don’t just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!
The Member Service Representative (MSR) will facilitate an exceptional communication experience for the credit union’s members via phone calls, text messaging, and electronic documents platforms. This is responsible for assisting members in completing transactions via phone and online. The Member Service Representative assists with solving member complaints, troubleshoots significant member service problems, and provides general account information. The MSR will also inform members of product terms and features while projecting a professional company image through voice and online interactions. Responsibilities include the servicing of members via phone, text messaging and electronic documents, the maintenance of scripts, and the handling of both internal and external member escalations received from the after-hours call center
Essential Duties and Responsibilities: - include but are not limited to the following:
1. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
2. Originates loans over the phone
3. Provides support to front-line and back-office staff.
4. Explains credit union services and products to existing and potential members in order to establish account relationships.
5. Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
6. Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
7. Executes transactions in an automated or manual environment and ensures proper documentation.
8. Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
9. Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
10. Understands compliance issues and attends training as they relate to mortgage loans including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum of 2 years’ experience in a customer/member service support role or equivalent combination of education and experience. Call center and financial background is preferred.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
- Banking: 1 year (Required)
Work Location: In person
Job Summary
Full Time
Banking
$33k-40k (estimate)
03/18/2023
09/14/2024
lacapfcu.org
BATON ROUGE, LA
200 - 500
1961
SUSAN LEAKE
$10M - $50M
Banking
Related Companies
About La Capitol Federal Credit Union
Our roots run deep. Founded in 1961, La Capitols first office was in the basement of the state capitol building. But from our humble beginnings serving employees of the State Department of Commerce and Industry, weve grown into a statewide network with branches stretching from Ouachita to Tangipahoa. We are passionate about helping our members make the most of their money. Our statewide branches are staffed with employees who share that passion to our members each and every day. If youre eager to help improve their lives and their communities, consider applying for a job with us today!
The job skills required for Member Service Representative include Products and Services, Call Center, Bank Secrecy Act, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
Similar Jobs
Popular Articles
