Description

JOB SUMMARY:

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

DUTIES AND RESPONSIBILITIES:

• Greets and seats guests, presents menus to guests, informs them of special catch and soups.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Fills to-go orders, if applicable.
• Maintains restrooms throughout shift.
• Sweeps foyer and front entrance area frequently.
• Performs other duties as directed.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to convey information and ideas clearly
• Must be able to evaluate and choose alternate courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
• Must be effective in listening to and understanding the concerns and issues raised by other employees or customers
• Must be able to prioritize work as needed
• Must communicate effectively with all levels of management
• Maintain high standards of personal appearance and grooming
• Maintain regular attendance
• Ability to establish and maintain effective working relationships with employees, customers and patrons
• Must have reliable transportation

QUALIFICATIONS:

• Minimum of high school diploma / equivalency
• Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English

PHYSICAL REQUIREMENTS:

• Working extended hours may be required as needed
• Regularly required to stand, walk and use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
• Work standing on feet for extended periods of time, approximately 8 hours per day
• Lifting (rarely) 20 – 25 lbs.