POSITION OVERVIEW:

The Case Manager will receive one hour of individual supervision per week, and take part in a two-hour group supervision. The Case Manager will regularly perform assessments of clients’ needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities:

• Provide support and guidance to other staff within the Caminos program, including: clarifying program procedures, aiding in onboarding of new staff members, and
• Perform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.
• Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives. Implement the plan through the provision of services, referrals and coordination with family and other community service providers.
• Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.
• Assist clients in applying for entitlements and managing entitlements.
• Attend weekly staff meetings and other meetings as requested
• Assist clients with locating and accessing needed health care and dental care, as well as educational needs.
• When necessary, conduct home visits and attend appointments with clients.
• Collaborate with schools and district staff and other agencies in a friendly and professional way.
• Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers.
• Maintain timely documentation for clinical services as required by funding sources.
• Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.
• Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements.
• Maintain a full caseload of clients. Clients are generally minors, but services may be extended to support other family members.

Other

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

QUALIFICATIONS & EXPERIENCE:

• BA Degree in the mental health field, or community outreach, education/experience
• 2 years’ experience in the mental health field or community outreach
• Bilingual Spanish/English required
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed.
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties.
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
• Auto insurance: Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.
• Current state-mandated guidelines require employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law. Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances.

BENEFITS:

• Excellent Health benefits package for you and your family including:
• Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed

Job Type: Full-time

Pay: $25.69 - $26.31 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Vision insurance

Patient demographics:

• Adolescents

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Hayward, CA (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person