Are you a self-motivated, highly positive, multi-tasked individual with a passion for serving guests? Do you enjoy a very fast pace environment utilizing your outgoing personality skills to make all guests happy? If you can, honestly, answer "YES" to these questions, we would like to talk with you.

La Quinta by Wyndham of Clarksville is now seeking a Front Desk- Guest Service Agent for multiple shifts to join our team - in Clarksville, TN. Must be able to work days, nights, weekends and holidays.

Our Guest Service Agents are responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout.

Education & Experience

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Guest Services experience preferred.

Physical Requirements

• Flexible and occasionally long hours are a requirement to satisfy the needs of this position.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand and bend multiple times throughout the shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by other members of our team and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Possess a vast knowledge of the Clarksville/Montgomery Country area to include restaurants, attractions and familiarity of local business partners.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Weekends are a must

Job Location: La Quinta by Wyndham Clarksville TN - 251 Holiday Dr. 37040

Employment Status: Full-time Requirements

La Quinta offers an elevated stay experience in a contemporary setting dedicated to guest service and satisfaction with a "focus on excellence" including thoughtful amenities and friendly service. We deliver an exceptional guest memorable experience that keeps travelers returning day after day. La Quinta has been redefining the midscale category for over 50 years. We’re a top provider of outstanding lodging guest services with excellent accommodations that appeal to both business and leisure travelers in the midscale segment. With a global footprint of over 900 hotels, La Quinta is available almost anywhere accommodations are in high demand.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Application Question(s):

• Are you able to work rotative weekends from 3pm to 11pm?

Experience:

• Hotel Experience: 1 year (Required)
• Customer Service: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person