Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
•Respond to guest inquiries
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Mitigate customer complaints as needed
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Communicate with housekeeping to make sure guest rooms are ready
Qualifications
•Demonstrates time management, organizational skills, and customer service
•Computer efficiency
•Preferred experience but not required
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Comfortable taking telephone calls and mitigating stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•High school diploma, GED, or equivalent