We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation:

$14 - $14.50 hourly

Responsibilities:

• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent

About Company

Are you passionate about creating a positive and vibrant work environment? Do you thrive in a collaborative atmosphere where every team member's contribution is valued? La Quinta Inn SLC Airport is seeking a dedicated individual to join our team as a Work Culture Advocate. As a Work Culture Advocate, you will play a pivotal role in fostering an inclusive, supportive, and energetic work culture that empowers our team to deliver exceptional guest experiences every day.

About Us:

La Quinta Inn SLC Airport is more than just a hotel – we're a community dedicated to providing outstanding hospitality to our guests and a fulfilling work experience for our team members. Conveniently located near Salt Lake City International Airport, we are committed to offering comfortable accommodations and exceptional service to travelers from around the world.