**Front Desk Agent** **Duties:** - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Operate phone systems, including answering calls and taking messages - Process payments and maintain accurate records - Maintain a clean and organized front desk area **Experience:** - Previous experience in guest relations or customer service preferred - Knowledge of hospitality management principles and practices - Familiarity with hotel operations and procedures - Proficient in using phone systems and computer software for hotel management - Strong communication skills, both verbal and written - Excellent customer service skills with a friendly and approachable demeanor - Ability to handle difficult situations with patience and professionalism - Multilingual skills are a plus - Experience with night audit is a plus Join our team as a Front Desk Agent at our hotel! We offer competitive pay, opportunities for career growth, and a positive work environment. If you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you. Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 16 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person