Overview:

We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service and creating a welcoming environment for our guests. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, this role is perfect for you.

Responsibilities:

- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Answer phone calls and direct them appropriately
- Address guest concerns or escalate issues as needed
- Perform night audit duties as required

Experience:

- Previous experience in a front desk, guest relations, or hospitality role preferred
- Familiarity with hotel management systems and phone systems
- Strong communication skills with the ability to interact effectively with guests and team members
- Multilingual abilities are a plus
- Bilingual proficiency is advantageous
- Knowledge of resort operations is beneficial

Join our team and be part of creating memorable experiences for our guests while contributing to the success of our hospitality establishment.

Job Types: Full-time, Part-time

Pay: From $18.29 per hour

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed
• Weekends only

Experience:

• Customer service: 2 years (Required)
• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Denver, CO 80239 (Required)

Work Location: In person