Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.
Job Summary:
This position is responsible for driving sales in Joybird's showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):

• Schedule professional in-home, store, or virtual consultations to present customized room designs including sample fabrics, furniture, tables, and accessory recommendations.
• Strong knowledge of features and benefits of existing and new product lines.
• Accurately complete design transactions, collect payment, maintain well-kept customer records, and provide customers with order updates.
• Responsible to support design related functions in the store and maintain an up-to-date customized portfolio with before and after pictures of previous design projects.
• Effectively drive sales to consistently achieve established design goals and KPI metrics, serving as a role model to our team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Team with the Store Manager, Assistant Store Manager and selling team to promote, execute, and promote the Design program.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist our leadership team to create programs and initiatives to make our customers' experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

SCOPE & IMPACT:
This role supports retail store financial performance with an annual run rate of $1.7M. Locations currently have annual targets between $5-8M in annual sales.
MINIMUM REQUIREMENTS:

• 2 years retail sales experience with design experience preferred
• Strong interpersonal and customer service skills required
• Some travel required
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

PREFERRED REQUIREMENTS:

• Passion for driving the customer service experience
• You exhibit an aptitude for creative design and outstanding people skills.
• Knowledge of furniture industry a plus
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

SUPERVISORY RESPONSIBILITIES:
No direct reports but is responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Design Consultants.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Able to routinely move objects weighing over 50 pounds and to understand safety requirements
Pay Range: $18 per hour commission
OUR PURPOSE:
We are La-Z-Boy Incorporated. Get comfortable with taking your work personally. Get comfortable with uncompromising quality. Get comfortable with caring about your colleagues and the consumers we serve. When people are comfortable, they are free to be themselves; to be fearless. When people are comfortable, they put others at ease and are more welcoming to different people and perspectives. When people are comfortable, they collaborate in meaningful ways. Being comfortable brings out the best in us.
We believe in the transformational power of comfort
OUR VALUES:
Courage - We aren't afraid to try something new

• We are results oriented and can-do hard things.
• We do what is right.
• We challenge the status quo.

Curiosity - We are relentless in our mission to understand our business and consumers

• We ask questions and explore every opportunity.
• We embrace change.
• We test and learn.

Compassion - We honor our almost 100-year legacy that was built on family

• We lead with empathy in support of each other, our consumers and our communities.
• We foster an inclusive environment.
• We believe in positive intent.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40
Work Shift:
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