FLSA Status: Non-Exempt

Reports to: ADR Case Manager

Summary: We are seeking an Intake Specialist with 1-2 years of experience. Comfortability with technology and platforms required.

Job Responsibilities

• Perform intake and initial filtering of client inquiries;
• Preparation of submissions involving large volumes of individual claims;
• Run and analyze client data reports;
• Organize documents and communications with clients;
• Ensure that case documents accurately reflect a client’s individual information;
• Keep track of communications or developments relating to client cases and deadlines that may be applicable to individual clients;
• Prepare and send client communications;
• Communicate with clients telephonically, on occasion;
• Work with attorneys to plan client intake, data gathering, and case update workflows;
• Analyze and summarize client inquiries to identify trends and patterns requiring further action; and
• Assist with the development of processes and technological systems for addressing large volumes of client interactions.

Skills/Requirements

• Proficient in the use of Microsoft Word and Excel;
• Familiarity with Filesite preferred;
• Interest in a role assisting individuals with difficult problems;
• Familiarity with client management systems or databases preferred;
• Strong technical skills and ability to quickly learn new litigation support software;
• Strong written and oral communication skills and strong interpersonal skills;
• Must possess great attention to detail;
• Must possess analytical and critical thinking skills;
• Strong organizational and time-management skills;
• Ability to work independently while understanding the importance of teamwork;
• Ability to manage workload consisting of multiple tasks; and
• The work shift for this position is 9:30 am-5:30 pm, five days a week, but applicant must be willing and available to work overtime, both evening and weekends, when necessary.
• We are looking to hire in the $50-55,000/year range.