The LPS Supervisor is responsible for the day-to-day coordination and supervision of the operations department to ensure the successful implementation of the Global Sample Management strategy, structures, processes, and metrics in order to deliver outstanding customer satisfaction.

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here. 

Supervises the day-to-day operations of the team including, but not limited to:

• Ensuring the development of a competent workforce to meet growth plans within budget.
• Supervising the workload balance.
• Ensuring the seamless integration of all sample management functions at the local site.
• Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate.
• Ensure the consistent implementation, use and review of SOPs.
• Monitor and track department activities and resources.
• Help and review new Service Requests (NSSO)

Assist and support management in the development and implementation of global processes and procedures, and performance metrics.

• Extrapolate data to provide Key Performance Metrics.
• Participate in the sample management tasks related to strategy, planning, budgeting and cross department issues.
• Ensure new processes are developed with global participation and implementation.
• Track, monitor, and report metrics in the agreed upon timelines.

Instills a culture of continuous improvement, quality, and productivity.

Supervises staff including but not limited to:

• Coordinating and monitoring progress to ensure achievement of timelines and goals.
• Day-to-day supervision of individual team members.
• With management’s input, complete thorough, timely and well-documented performance evaluations and interim progress reviews.
• Establishing and monitoring performance objectives for direct reports, communicating performance issues to management, and taking corrective action where appropriate.

Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns. Assist and support management in the development and implementation of global processes, procedures, and performance metrics.

• Ensure new processes are developed and monitored
• Track, monitor, and report metrics in the agreed upon

Instills a culture of continuous improvement, quality and productivity.

Ensures all services failures are identified, tracked, and resolved in a timely manner and take preventative action to ensure that the same service failure(s) does not occur again.

Effective and timely adherence to management communications, meetings, and procedures.

Assist in the monitoring and the providing of responses to inquiries in the LPS Management Inbox (as needed)

Monitors expenses.

Ability to travel(as needed).

PREFERRED YEARS OF EXPERIENCE REQUIRED: 3

DESCRIPTION OF PREFERRED EXPERIENCE REQUIRED:

• At least 3 years applicable work experience.

• Expert in the sample handling processes at the Labcorp Central Laboratory.

• Strong knowledge of Labcorp Sample Management processes and tools.

• Strong detail orientation and presentation skills.

• Able to work in a team as well as independently.

• Dynamic attitude and ability to work under pressure.

• Ability to take up challenges.

• Strong communication and organizational skills.

• Ability to use several software packages i.e. Word, Excel, Access.

• Trained and/or certified in Lean Six Sigma methodologies.

Skills

1. Ability to “think out of the box” and conceptualize solutions.

2. Ability to analyze complex requirements and automation designs.

3. Proficiency with process design and process optimization tools and techniques.

4. Excellent written and oral communication skills. Facilitation skills are desired.

5. Achieve results within timelines.

6. High energy.

7. Previous people leadership(preferred).

8. Influencing skills.

9. At least 2 years of Zavacor and/or LPS Kit Receipt experience.

10. Team oriented to accomplish project and organizational goals.

#LI-AB1

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility siteor contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see ourPrivacy Statement.