The Technician/Technologist Customer Service Rep will be responsible for communicating with our Hospital clientele, answering incoming calls, providing requested information, researching and resolving problems, finding sources for send-out testing, working with minor interface issues, and working closely with other departments in the laboratory. Prior technical laboratory experience strongly preferred and must be available to rotate weekends/holidays and evenings/nights as required. This remote/work from home position requires residence in the Phoenix, AZ area upon start date.
Work location: 5005 S. 40th Street, Phoenix, AZ 85040

Schedule: Tuesday to Saturday (8am to 5pm CST)

Requirements:

• Requires an Associate Degree in Medial Lab Technology science
• Prior experience as an MLT strongly preferred
• Knowledge of medical terminology used in a clinical setting strongly preferred
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly

Work From Home Requirements:

• Home office space must be a dedicated room that isn’t shared and meets HIPAA compliance.
• Must agree to have your home address added to reports of cases you analyze or report. This is a CMS requirement

• Provide wired internet at a minimum speed of 100 mb/sec
• Ability to work remotely effectively as required in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands

Salary Range: $30.00 - 32.00 / per hour

Application Window thru: 9/20/2024

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please  click here. 

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  If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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