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Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service throughout their stay. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a smooth and enjoyable experience for all guests.
Duties:
- Greet guests in a warm and welcoming manner
- Assist guests with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate records of guest accounts and transactions
- Process payments and maintain a balanced cash drawer
- Coordinate with other hotel departments to ensure guest requests are fulfilled
- Assist with night audit duties as needed
Experience:
- Previous experience in hotel management or hospitality is preferred
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Bilingual proficiency is a plus
- Ability to handle difficult situations with professionalism and empathy
- Familiarity with hotel reservation systems is an asset
If you are passionate about providing exceptional guest service in a fast-paced hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.
Note: This is a paid position. Internship positions must also be compensated accordingly.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time
Business Services
$28k-37k (estimate)
07/11/2024
07/13/2024
laborstaffing.com
MEMPHIS, TN
500 - 1,000
1999
ROBIN HAMILTON
$10M - $50M
Business Services
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The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.