7 BDC Representative - Service Jobs in West Hollywood, CA
LAcarGUY is Hiring a BDC Representative - Service Near West Hollywood, CA
ResponsibilitiesThe BDC Representative acts as the communication link between the customer and automotive dealership. The BDC Representative is responsible for confirming and rescheduling service appointments via inbound/outbound calls.
- Follow script and guidelines on each and every phone call.
- Master Power Tracks and use appropriately.
- Ensure phones are not left unattended during scheduled shift.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Previous Call Center/Customer Service experience is required.
- Prior Automotive Dealership/BDC experience is highly preferred.
- Excellent verbal and written communication skills.
- Proven ability to provide clients with a first call resolution.
- Ability to develop strong client relationships and adjust as needed for each customer.
- Candidates must have the ability to work a flexible schedule, which may include Saturdays.
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Holidays & PTO
- 401(k)
- Life insurance
- Employee assistance plan
- Disability insurance
- Paid training
- The position pays $18.00/hour, plus bonus based on performance such as Individual Appointments Shown.
- 18 years or older
- All potential employees must pass pre-employment testing including a background check and drug screen
Job Summary
Full Time
Retail
$39k-48k (estimate)
06/02/2024
07/16/2024
lacarguy.com
SANTA MONICA, CA
100 - 200
1964
MIKE SULLIVAN
$10M - $50M
Retail
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About LAcarGUY
LAcarGUY is a automotive dealer group in Southern California with 13 dealerships including: Lexus Santa Monica, Toyota Santa Monica, Volkswagen Santa Monica, Toyota of Hollywood, Pacific Volkswagen, Pacific Audi, Subaru Pacific, Subaru Santa Monica, Subaru Antelope Valley, Honda Lancaster, Honda Santa Monica, Genesis Santa Monica and Porsche South Bay. Family-owned and operated by Mike Sullivan, LAcarGUY is heavily involved in the communities of Santa Monica, Hollywood and the South Bay. LAcarGUY is especially involved in "Green" charity work and is the #1 hybrid dealer in the world.
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