1 Public Engagement Training Coordinator Job in Bend, OR
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LadGov is Hiring a Public Engagement Training Coordinator Near Bend, OR
Job Title : Public Engagement Training Coordinator
Location : Deschutes National Forest Office, Bend , OR
Job Overview : The Public Engagement Training Coordinator will facilitate strategies aimed at maintaining professional and constructive interactions between staff and the public. These strategies are intended to de-escalate tense situations and promote mutual respect and understanding.
Key Responsibilities : Training Delivery: Conduct high-quality, in-person training sessions for both permanent and temporary staff members who have public-facing roles. Each training session may accommodate up to 30 attendees.
Training Topics: Cover essential topics within the training program, including:
Active Listening: Teach participants to listen attentively to customer concerns without interruption, demonstrating empathy and understanding.
Empathize and Validate: Guide employees in acknowledging and validating customer feelings and frustrations, emphasizing the importance of their concerns.
Offer Solutions: Foster a collaborative approach to problem-solving, encouraging staff to find solutions and propose alternatives to address customer issues.
Follow Up: Stress the importance of post-resolution follow-ups to ensure customer satisfaction and establish positive, ongoing relationships.
Note :The Public Engagement Training Coordinator will be instrumental in enhancing the preparedness of Deschutes National Forest staff when engaging with the public and contributing to a safer and more respectful public-facing environment.
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Location : Deschutes National Forest Office, Bend , OR
Job Overview : The Public Engagement Training Coordinator will facilitate strategies aimed at maintaining professional and constructive interactions between staff and the public. These strategies are intended to de-escalate tense situations and promote mutual respect and understanding.
Key Responsibilities : Training Delivery: Conduct high-quality, in-person training sessions for both permanent and temporary staff members who have public-facing roles. Each training session may accommodate up to 30 attendees.
Training Topics: Cover essential topics within the training program, including:
Active Listening: Teach participants to listen attentively to customer concerns without interruption, demonstrating empathy and understanding.
Empathize and Validate: Guide employees in acknowledging and validating customer feelings and frustrations, emphasizing the importance of their concerns.
Offer Solutions: Foster a collaborative approach to problem-solving, encouraging staff to find solutions and propose alternatives to address customer issues.
Follow Up: Stress the importance of post-resolution follow-ups to ensure customer satisfaction and establish positive, ongoing relationships.
Note :The Public Engagement Training Coordinator will be instrumental in enhancing the preparedness of Deschutes National Forest staff when engaging with the public and contributing to a safer and more respectful public-facing environment.
Powered by JazzHR
LvkJDCp8UN
Job Summary
JOB TYPE
Part Time
SALARY
$65k-86k (estimate)
POST DATE
09/13/2023
EXPIRATION DATE
07/24/2024
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