55 Customer Service Specialist (Edinburgh) Jobs in Edinburgh, IN
LAGOFIRE SRL is Hiring a Customer Service Specialist (Edinburgh) Near Edinburgh, IN
Then join our team to embark on an exciting career journey as our Customer Experience Specialist!
You'll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You'll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.
You'll bring your passion and desire to grow and we'll reward you with a brilliant salary of £33,095 and our Continued Professional Development programme to progress within the company.
Working a 39 hour a week shift pattern between 8 am - 7 pm Monday - Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pm
We also offer Hybrid working enabling you to work up to 2 days a week from home.
When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks
Qualifications We're looking for someone who's:
- An achiever: You'll love what you do, owning your calls through to resolution. Most importantly, you'll bring your motivation and determination to excel in our exciting environment.
- A communicator: You'll be a wonderful natural listener and establish effective interpersonal relationships. You'll thrive in an environment involving public interaction.
- An influencer: You'll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
- A thriver in a fast-paced environment: You'll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.
The ProcessStage 1 - Online Application: CV.
Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
Stage 5 - Hiring offer BenefitsMotability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day
- We find solutions
- We drive change
- We care
As a Motability Operations Team Member, You Can Expect
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Job Summary
Part Time
$39k-49k (estimate)
07/03/2024
07/27/2024
The job skills required for Customer Service Specialist (Edinburgh) include Customer Service, Customer Satisfaction, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Edinburgh). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Edinburgh). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist (Edinburgh) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Edinburgh), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Edinburgh). You can explore the career advancement for a Customer Service Specialist (Edinburgh) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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