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2 Front Office Supervisor Jobs in East Elmhurst, NY

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LaGuardia Plaza Hotel
East Elmhurst, NY | Full Time
$49k-67k (estimate)
2 Weeks Ago
LaGuardia Plaza Hotel
East Elmhurst, NY | Full Time
$49k-67k (estimate)
2 Weeks Ago
Front Office Supervisor
LaGuardia Plaza Hotel East Elmhurst, NY
$49k-67k (estimate)
Full Time | Restaurants & Catering Services 2 Weeks Ago
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LaGuardia Plaza Hotel is Hiring a Front Office Supervisor Near East Elmhurst, NY

$23-$27 per hour

Summary
The primary function of the GuestServices Supervisor is to ensure the smooth operation of the Front Desk,carrying out the directions of the Front Office Manager.


Qualifications

Toperform the job successfully, an individual must be able to adhere to each ofthe essential duties satisfactorily. The requirements listed below arerepresentative of the knowledge, skill and ability necessary to do so.Reasonable accommodations may be made to ensure individuals with disabilitiesare able to perform the essential functions.


Essential Duties andResponsibilities

  • Supervise and ensure completion of all duties of Front Desk Agents.
  • Maintain key control and Front Desk logbook.
  • Review PMS inventory and House Count for availability and rates.
  • Knowledgeablein OnQ PMS System.
  • Maintain and market special guest programs.
  • Balance bank daily.
  • Coordinate emergency procedures.
  • Ensuredepartures are done and stay overs are communicated to HK timely.
  • Complete daily shift checklist.
  • Complete and print all required daily reports, records and logs as necessary.
  • Ensure to sell and identify potential future business upon check in.
  • Relocate guests to nearby hotels as necessary.
  • Verify daily rate and availability.
  • Handle all administrative tasks as directed by Management.
  • Assist in scheduling Associates’ shifts and lunch breaks.
  • Brief Management at the end of all shifts.
  • Supervise and ensure the completion of all duties of all Guest Service Agents.
  • Ensure to follow through on all issues and discrepancies as pertaining to Guest Services.
  • Serveas Manager On Duty.
  • Signthe closing shift report of all the agents on the shift and leave it for the NApacket.
  • Ensureall transactions done by the agents are correct. Fix any discrepancies orreport to the FOM and NA supervisor.
  • EnsurePBX is answering and transferring calls in accordance with hotel standards.
  • Attendmandatory meetings and hotel functions.
  • Complywith all company standards and policies, as established in the employeehandbook.
  • Ensurethe shift recap report is sent out to all the executive team before leaving thedesk.
  • Otherduties as required.


POSITION REQUIREMENTS

Must have a minimum of 1-2 years Guest Servicesexperience, hotel setting strongly preferred. Strong proficiency insolicitation and prospecting. Thorough knowledge of service flow andcapabilities in all front office areas.


JobQualifications:

Education

Bachelor’sDegree in Business, Management, Marketing or related field

Experience

Minimum 1-2years Front Office Experience, OR, an equivalent combination of education and experience.

(Ref: 35)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$49k-67k (estimate)

POST DATE

06/02/2024

EXPIRATION DATE

08/01/2024

WEBSITE

laguardiaplazahotel.com

HEADQUARTERS

QUEENS, NY

SIZE

50 - 100

TYPE

Private

CEO

ANA GERALITOS

REVENUE

$10M - $50M

INDUSTRY

Restaurants & Catering Services

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LaGuardia Plaza Hotel
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$43k-60k (estimate)
3 Weeks Ago
LaGuardia Plaza Hotel
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$32k-43k (estimate)
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LaGuardia Plaza Hotel
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$32k-43k (estimate)
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The job skills required for Front Office Supervisor include Front Office, Guest Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Supervisor job description and responsibilities

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

02/18/2022: Terre Haute, IN

Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.

02/11/2022: Bridgeport, CT

Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.

02/28/2022: Brockton, MA

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.

12/31/2021: Fresno, CA

The supervisor must be able to work effectively under duress and provide direction to other members of the support team.

01/06/2022: Austin, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Supervisor jobs

Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.

12/24/2021: Florence, AL

Allocate rooms to expected arrivals after checking the guests preferences and special requests.

02/26/2022: Fort Myers, FL

Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

01/24/2022: Utica, NY

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

01/14/2022: Lompoc, CA

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

01/27/2022: Gainesville, FL

Step 3: View the best colleges and universities for Front Office Supervisor.

Calvin University
Colby-Sawyer College
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University of South Carolina--Upstate
New York University
CUNY--Queens College
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