Role: Data Center Break-Fix Technician

Location: Altoona, IA (Onsite role)

3-6 years of IT network experience

• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.

• Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.

• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.

• Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.

• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.

• Tracking, maintaining, and updating asset inventory of defective and replacement parts.

• Tracing and isolating cables through patch panels.

• Testing and cleaning fiber optic cables and optical interfaces.

• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network

• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.

• Working with cross functional teams, including facilities, cabling, and server teams.

• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.

• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.

• Physical audits of inventory and updating asset inventory database.

• The job requires significant time standing, walking, bending, and lifting.

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures, including data center switching platforms.

• Strong working knowledge of routing and switching technologies and protocols.

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

Job Type: Contract

Pay: $22.21 - $23.81 per hour

Ability to Commute:

• Altoona, IA (Required)

Work Location: In person