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Reports to: General Manager
Front Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Qualifications/Requirements
1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.
11. Must be 18 years of age or older.
Physical Demands
1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.
Full Time
$31k-41k (estimate)
07/18/2024
08/05/2024
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
01/02/2022: Houston, TX
The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
03/03/2022: Virginia Beach, VA
Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
12/09/2021: Lafayette, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
02/24/2022: Monroe, LA
Always Be Available as a Mentor.
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