General Description

The Practice Manager oversees all operations of their assigned Health Center (Belvidere Medical Building) while fostering strategic system-wide collaboration to ensure optimal client safety, satisfaction, and health outcomes. The Practice Manager will work in a dyad with the Health Center Medical Director, their peers, and senior leadership to focus on clinical operations, improvements of quality measures, and strategic planning for the health center.

• In-depth knowledge of health care best practices and standards
• Strong interpersonal, communication, and performance management skills
• Commitment to the mission of LCHD/CHC

Essential Functions

• Provides overall management of daily operations of the Health Center.
• Provides management direction of daily operations of the Women’s Health and Family Planning Programs
• Ensures the Women’s Health and Family Planning programs are continually operating in compliance with HRSA, TJC, and Title X standards (Title X Statutes, Regulations, and Legislative Mandates | HHS Office of Population Affairs).
• Identifies and actively seeks opportunities for improvement based on uniform data system (UDS) measures, key performance indicators (KPI), and other relevant data to improve client outcomes, satisfaction, and health center performance.
• Maintains current knowledge of NextGen EHR/EPM and Tableau.
• Leads continuous quality improvement (CQI) initiatives at the health center in accordance with the Quality Management System (QMS).
• Recognizes those who contribute to quality, efficiencies, and improvement in operations, programs, and services.
• Works in a dyad relationship with the Health Center Medical Director, including weekly meetings to review current quality, clinical operations, and access metrics and identify successes and opportunities for improvements.
• Manages aspects of people management for Nurse Manager and Office Manager, including staffing, hiring, onboarding, discipline, payroll, safety, facilitating monthly one-on-one meetings, team meetings, communications, training, and annual performance evaluations.
• Assures ongoing compliance with agency policies and guidelines, accreditation, and regulatory standards, including but not limited to LCHD/CHC, Joint Commission, Health Resource and Services Administration, Clinical Laboratory Improvement Amendments, dental equipment sterilization, and other measures of health center infection prevention.
• Monitors staff and client scheduling and adjusts accordingly to ensure the highest level of care per the Patient-Centered Medical Home (PCMH) care model.
• Develops, monitors, and analyzes the health center budget in accordance with County and agency guidelines. In conjunction with the Business Manager, ensures that health center operations are meeting projected revenue and expenditure goals.
• Monitors and maintains supply inventory and oversees ordering/purchasing activities in collaboration with the Nurse Manager and Office Manager per established policies and procedures.
• Resolves client complaints either in person or over the phone as necessary.
• Collaborates with senior leadership to develop department priorities and goals and maintains standardization through a systems approach.
• Attends meetings as required and participates in committees as directed.
• Serves as primary contact for facility-related issues, such as maintenance and Information Technology (IT) needs.
• Maintains required training, licensure, and/or certification.
• Maintains confidentiality of privileged information and adheres to client privacy laws.
• Demonstrates culturally competent healthcare delivery and fosters same among all staff.
• Maintains a positive, supportive environment conducive to attaining high staff morale and job satisfaction.

Knowledge Skills Abilities and Education Required

• Bachelor’s degree, preferably in a healthcare field.
• At least 5 years of direct patient-facing clinical experience in an ambulatory/general medicine setting.
• LPN, RN, APRN, PA, or comparable title required.
• Two years of management experience is preferred.

Supplemental Information

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.