The Insurance Navigator is trained and licensed to help consumers look for and understand health coverage options through the Health Insurance Marketplace. This position will assist consumers in completing eligibility, enrollment and appeal applications as well as help clients understand how to use their insurance coverage.
Scheduled Hours: 37.5 hours a week

• Provide outstanding customer service by providing consumers with friendly and impartial information and assistance that meets their needs, whether face to face or over the telephone.
• Provide fair, accurate and impartial information to consumers regardless of your own opinions or preferences.
• Identify consumers' needs when talking about Qualified Health Plans (QHPs), other health coverage that might be available to them through the Marketplace, or programs that will help lower their health coverage costs.
• Assisting consumers in a culturally-sensitive manner, using language translation services as appropriate and otherwise meeting Culturally and Linguistically Appropriate Services (CLAS) and disability access standards.
• Document consumer appointments and encounter details in the LCHD Electronic Health Record system per current processes, procedures and guidance from the supervisor.
• Conduct In-Reach to uninsured LCHD patients as per current supervisor guidance, processes and procedures.
• Conduct application follow-up as appropriate as per current supervisor guidance, processes and procedures.
• Participates in quality improvement activities to assess, monitor and improve program services.
• Maintains compliance with federal and state laws and regulations to promote a culture committed to fairness, respect, equal treatment, open and honest communication, and ethical and moral conduct.
• Assist in bilingual translation as appropriate.

• Requires High School Diploma or GED.
• Minimum of one-year general office experience preferred.
• Basic user knowledge of the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint.)
• Experience assisting clients with information/applications highly preferred.

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. 

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.