LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Essential Functions

• Supports lodging operations by serving as systems support liaison between Sales, Front Desk, Reservations, Recreation, Revenue Management and IT teams.

• Aid in the implementation of revenue management tactics, i.e. rate/packages creation and modification, yields, rate hurdles, etc.

• Data entry pertaining to leisure, program, and group reservations/stays.

• Regularly review reservation/booking systems that are in place at Lake Junaluska to find opportunities for improvement and implement steps to improve those processes.

• Provide support to Reservations and Welcome Center team members as needed. i.e. answer reservations phone calls/cover the front desk.

• Create occasional/routine reports and measurement tools for operational data.

• Perform other duties and responsibilities as assigned and required.

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.

• Must comply with all Lake Junaluska Human Resource policies and procedures.

Knowledge, Skills and Abilities

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to exceed guest expectations.

• A combination of education and experience equivalent to an Associate’s or Bachelor’s degree in Business and a minimum of 1- 4 years relevant experience in Business Operations.

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.

• Must be detail oriented with knowledge of a wide variety of software systems, word processing and spreadsheet applications, prefer Microsoft Suite.

• Must be flexible and able to adapt to changing needs, multiple tasks, demands and work structures.

• The ability to proactively and retroactively solve problems related to data systems, billing, guest experience, etc.

• Ability to read and comprehend instructions, short correspondence, emails, and memos.

• Ability to effectively present job-related information upon request to customers, clients, and employees of the organization.

• Advanced computer skills, organizational skills, and interpersonal skills is required.

• Ability to solve practical problems and handle a variety of customer, clients and employee questions.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.

• Must be willing to work a flexible schedule.

Working Conditions

• Light to moderate physical activity performing non-strenuous administrative type work.

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation with quiet to moderate noise.

• Physical demands: able to lift up to 25 pounds, manual dexterity sufficient to reach/handle items.

• Manual dexterity to perceive attributes of objects and materials.

• Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.

• At times, be outdoors in all weather conditions.

• Vision: must be able to see close, have good vision to perform daily duties

• Standard Work Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday

• Nights, weekend, holiday, OT as required.

Lake Junaluska is an Equal Opportunity Employer