3/22/2021

Head Customer Service Specialist

Tracking Code 420-675 Job Description A company with a record of growth and success in the Western New York region, Lake Shore Savings Bank recently celebrated 125 years of business. Lake Shore Savings has 11 branches spread between Erie and Chautauqua counties and is located along beautiful Lake Erie. Our employees make it a priority to Put People First every day as our mission statement says by helping our customers, energizing our employees, respecting shareholders and serving the communities in our region. As a growing local company, we are always looking for energetic, talented individuals to join our team and help us continue on our path of success.

**Your responsibilities:**

* Provide quality service while completing a variety of customer transactions

* Utilize face-to-face opportunities to engage our customers in a friendly, positive manner while referring the Banks products and services

* Listen to customer needs and refer solutions for their banking needs.

* Process cash, check, and payment transactions accurately and efficiently while maintaining a friendly, positive attitude.

* Responsible for the efficient, effective overall management of the Customer Service Specialist line and ensuring that the Banks established policies and procedures are followed.

* Responsible for the scheduling and coordination of all daily Customer Service Specialist activities to include work schedules, lunches and balancing.

**What well love about you:**

* Youre friendly and dynamic with customers and your fellow employees, and are willing to go above and beyond for our customers

* You thrive in a team environment and support your coworkers with your strong leadership skills

* Youre reliable and dependableyour team and your customers can count on you to be there, and you arent afraid to roll up your sleeves and provide excellent service to our customers every day

* You pride yourself in being detail orientednothing gets by you

* At the end of the day, you like to go home feeling accomplished after a job well done

**Why youll love us:**

* Competitive benefits package

* Paid Time Off

* Most Federal holidays off

* An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals

* Frequent coaching with managers that enables professional growth for future career pathing

* The opportunity to work for a growing team with proven success

Required Skills

* Basic computing skills and experience with Microsoft Office programs (Word, Excel, Powerpoint).

* Strong interpersonal, communication, and leadership skills.

* Ability to maintain a high degree of confidentiality in all customer (internal and external) matters.

* A strong leadership role must be proven.

* Show potential for further development and leadership opportunities.

* Strong product knowledge and consultative selling skills.

Required Experience

* An Associate's Degree or Bachelor's Degree in the field of Business, OR

* Prior success and achievement equal to 5 years of service in the business world in a leadership position.

* 1-2 years previous teller experience.

Job Location East Amherst, New York, United States Position Type Full-Time/Regular ** Apply**

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