Job Summary

The Enrollment Support Specialist provides current and incoming students with guidance as they navigate program selection, financial aid, and enrollment. Beyond this, they will provide guidance and support to students as they seek a variety of services and resources offered by the College and throughout our community. The ESS receives multi-channel inquiries (in-person, virtual, phone, email, chat, SMS, etc.) and uses professional judgment in providing guidance and resolution to new and continuing students. Through all communication and interactions, the ESS is expected to contribute to the mission of transforming lives and futures throughout the community, and to demonstrate LSSC’s core values of collaborating, communicating, caring, and celebrating as we support students and one another.

Essential Duties & Responsibilities

• Provides in-depth knowledge regarding enrollment processes, educational programs and college policies.
• Provide exceptional customer service to a diverse community of students and staff.
• Receives and assess supporting documentation including transcripts, residency information, financial aid and other pertinent enrollment documents.
• Screening and assessment of individual student needs to help determine appropriate resources & services.
• Provides guidance on the federal financial aid application process, eligibility, and award status.
• Provides general academic advising utilizing the college catalog, guided pathways and DegreeWorks.
• Makes full use of college technology to input and retrieve data, access reference materials, and communicate effectively with students and staff.
• Orients students to college technology and policy.
• Independently responds to inquiries appropriately to ensure that student needs and questions are addressed in an accurate, professional way. Resolves routine inquiries and escalates more in-depth issues as required.
• Collaborates interdepartmentally to efficiently meet student needs.
• Makes appropriate referrals to other College departments, including academic advising, financial aid, career development, student accessibility services, learning support, etc.
• Provides programmatic support within the Enrollment Services Division, as appropriate (i.e. NSAR, information sessions, block parties, college nights).
• Maintains accurate records of student engagements.
• Maintain student confidentiality in accordance with FERPA regulations.
• Contributes to the college’s enrollment and retention goals, as appropriate.
• Ability to assume new job duties that align with the goals and organizational structure of the college.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of college admissions and records policies
• Strong interpersonal communication skills and the ability to provide excellent customer service.
• Ability to communicate clearly and effectively with diverse student, staff and community populations.
• Ability to work in a flexible, needs driven environment with minimal supervision.
• Ability to exhibit reason, exercise judgment and maintain confidentiality.
• Proficiency in the general operation of standard office equipment.
• Ability to sit or stand for long periods of time.
• Keyboarding speed of 45 wpm.
• Word processing and general computer/clerical skills.

Minimum Qualifications & Education

• Associate degree from an accredited institution or equivalent combination of education and two years of relevant work experience.

Lake-Sumter State College provides limited benefits for part-time employees, not including student employees, who work at least 20 hours per week.