Salary: $32.66 Hourly
Location : Kirkland, WA
Job Type: Full-Time Temporary
Job Number: T045
Department: Instruction
Divison: ELearning
Opening Date: 06/04/2024
Closing Date: 6/23/2024 11:59 PM Pacific
SUMMARY OF RESPONSIBILITIES

Located just outside of Seattle, WA, Lake Washington Institute of Technology (LWTech) was founded in 1949, and is the only public institute of technology in the state of Washington. LWTech offers , , and in , including STEM-focused programs in Science, Technology, Engineering and Math.

LWTech serves the Eastside and is located within the city of Kirkland, which is situated on the eastern shore of Lake Washington. Kirkland is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo.
Learn more about LWTech's Mission, Vision, Values, and Core Themes
LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College's commitment to diversity and our campus culture may be directed to Human Resources. For more information on our Equity, Diversity, Inclusion Council, please click on the .
Job Summary
This position is responsible for supporting the eLearning department and the college's delivery of online instruction. Responsibilities include providing faculty and students with technical support, executing basic and intermediate LMS functions, analyzing and compiling data, and supporting the eLearning ticketing system. This position performs critical tasks with minimal supervision, so the employee must be able to work independently, and possess excellent problem-solving and customer service skills. This position is temporary and will work M-F 7:30am-4pm. 4 days will be on-campus and 1 day remote/teleworking.
ESSENTIAL FUNCTIONS

• Assist faculty and students with any login difficulties, including explaining login procedures and how to reset passwords
• Assist faculty and students with issues with synchronous online class technology (ex. Microsoft Teams and Zoom) including advanced functions of breakout rooms, polls, whiteboards, etc. Collaborate with IT as needed to troubleshoot issues
• Add and remove students and instructors manually for classes that are not covered by the automated process or when inaccurate enrollments need to be corrected
• Perform quarterly merge requests, ensuring FERPA regulations are always followed
• Assist teachers with basic procedures such as importing content, creating content, and publishing courses
• Offer and lead trainings on learning technologies, create and update user documentation, and regularly publish the eLearning newsletter
• Assist teachers with more advanced procedures such as using quiz item banks, rubrics, synchronous video functions
• Test and document Canvas and other technology features, changes, and added functionality
• Maintain privacy of students and instructors when troubleshooting issues, as the employee has complete access to all accounts during this process, including the ability to masquerade as individuals
• Assist with the monitoring of the eLearning ticketing system, coordinating with other LMS administrators on tickets, and following the escalation process
• Work with IT to update student name changes, student ID changes, etc. within Canvas and other technologies
• Monitor the eLearning website to ensure accuracy, as well as create website content
• Assist instructors with accessibility issues within Canvas and other technologies

Other Duties
Please note this job description does not cover or contain a comprehensive listing of activities. Additional duties and responsibilities will be assigned as deemed necessary to meet college and department needs.
QUALIFICATIONS

Minimum Qualifications

• Associate's degree
• Three years' experience working in an office setting, preferably in an educational environment
• Must communicate in English both verbally and in writing
• Knowledge of online procedures, terminology, and products
• Knowledge of MS office
• Knowledge of the Canvas Learning Management System and other eLearning technologies

Allowable Substitution
If necessary, alternative combinations of education and experience may be evaluated by the Human Resources Office for comparability.

Preferred Qualifications

• Bachelor's degree
• Proficient with Canvas or equivalent learning management system
• Experience training or teaching adult learners
• Ability to troubleshoot basic computer, printer, and copier problems

Competencies

• Ability to self-train on technology and procedures to troubleshoot, assist instructors and successfully complete tasks and projects
• Proficient in Microsoft Word, Excel, and Outlook, including filtering, sorting, formulas, and csv files in Excel and working with Zoom and Microsoft Teams
• Excellent customer service and communication skills, including the ability to defuse potentially disruptive patrons in a safe and courteous manner
• Maintain regular and reliable attendance on the job
• Ability to maintain confidentiality in keeping with both federal and state laws and college policies
• Establish and maintain effective working relationships with persons from diverse educational, economic and cultural backgrounds, as well as persons with disabilities and disadvantages

SUPPLEMENTAL INFORMATION

Compensation & Work Schedule
Hourly rate of pay is $32.66 This is a temporary position and scheduled 40 hours a week. Work hours are Monday-Friday from 7:30 am to 4:30 pm. 4 days will be on-campus and 1 day remote/teleworking.
Required Online Application Materials
•Online application
•Current resume
•Cover letter
•Responses to the supplemental questions included in the online application process
To be considered for a position you MUST submit a complete online application form, resume, cover letter, responses to the supplemental questions included in the online application process.
Conditions of Employment •Official transcripts/certifications will be required upon employment
•Other conditions that may apply will be detailed upon the offer of employment
•Job offers are contingent upon successful completion of background/reference checks
Physical Requirements
Ability to perform range of physical motions; lifting and carrying; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; and traversing up and down stairs.
Disability Accommodation LWTech follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
•Ability to operate office equipment
•Ability to read and verify data and prepare various materials
•Ability to exchange information on the phone or in person Eligibility to Work If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work EEO Statement Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College's Affirmative Action Policy may be directed to the Meena Park, Vice President of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212. Jeanne Clery Statement:
Notice of Availability of Annual Security and Fire Safety Report: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years.
LWTech's Annual Safety Report (ASR) is available online at
To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.
Sexual Misconduct Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or is currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete this form.
CORRECTIONS OR EXTENDED NOTICES
Hourly/temporary employees are eligible for benefits if they work an average of at least 80 hours per month and work for at least 8 hours in each month for more than 6 consecutive months. Sick leave accures at 1 hour for every 40 hours worked.
01

LWTech is committed to anti-racism, diversity, equity, and inclusion and welcomes students, staff and faculty from all backgrounds and levels of educational attainment. In 500 words or less, please describe what previous actions you have taken to promote anti-racism, diversity, equity, and inclusion, and how would you see yourself continuing that work at LWTech?
02

Are you able to perform the essential functions of this position, with or without accommodation?

• Yes
• No

03

Acknowledgement of required application materials. An LWTech application packet must contain a resume and cover letter. Please ensure your application is complete and that you attach your resume and letter before moving forward with this submission.

• I acknowledge that if my application packet - including a complete application, resume, and cover letter - is incomplete, LWTech will not consider me for this position.

Required Question