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Customer Service Representative
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Lakefield Veterinary Group and Best Friends Pet Hotel is Hiring a Customer Service Representative Near Mission Viejo, CA

Job DetailsLevel
Entry
Job Location
Rancho Mission Viejo CA - Zuri Pet Spa & Resort - Rancho Mission Viejo, CA
Position Type
Full-Time/Part-Time
Education Level
High School
Salary Range
$16.00 - $16.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
DescriptionOur Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 50 locations in more than twenty states coast-to-coast and have been in business for nearly 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We Offer
  • Health, dental, vision, life insurance, STD/LTD, 401K with company matching
  • Paid vacation
  • Uniforms
  • Pet supply and service discounts and more!
Responsibilities
  • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
  • Answering and handling calls in a professional manner
  • Maintaining cleanliness
  • Maintaining cleanliness
  • Scheduling
  • File maintenance
  • Data entry
QualificationsSkills Required
  • Possess a love of animals
  • Displays a professional manner at all times
  • Ability to work evenings, weekends & holidays
  • Lift/carry 40 pounds or more
  • Able to stand/walk for eight hours a day
  • Able to work in a fast-paced environment
  • Able to work on a computer system
  • Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
  • Welcomes both human and pet guests
  • Can correctly identify animal body language/behavior
  • Follows safe handling procedures
  • Checking in and out of pet guests while providing excellent customer service
  • Escorts pets to and from their rooms
  • Takes reservations over the phone
  • Can work both individually and as a team player while performing duties
  • Contributes in maintaining the cleanliness of the facility
  • Communication with management and other team members
Required Education
  • High School Graduate or Equivalent
  • At least 1 year of professional animal experience

Job Summary

JOB TYPE

Part Time

SALARY

$44k-56k (estimate)

POST DATE

08/25/2024

EXPIRATION DATE

09/21/2024

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