51 Customer Service Representative Jobs in Bozeman, MT
Lakefield Veterinary Group is Hiring a Customer Service Representative Near Bozeman, MT
POSITION SUMMARY: The Customer Service Representative(CSR) actively recruits new clients and promotes hospital services. They schedule client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
WHAT YOU'LL DO (Essential Functions):
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
- Assist incoming clients. Document and enter the pet's history, service data, and other pertinent information within the practice management software
- Answer complex questions from clients on the phone and in person, acting as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices Dispense prescription items per the Veterinarian's instructions and sell retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem
- Assist the hospital leadership with administrative duties as needed, including but not limited to providing data and creating reports
- Support a practice environment that promotes collaboration and teamwork and ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
- High School Diploma or GED required
- 1 years in acustomer service rolepreferred
- Experience in veterinary or medical facility preferred, but not required
- Strong knowledge of effective customer service principles
- Strong knowledge of medical terminology
- Advanced proficiency with Microsoft Office Suite
- Advanced written, verbal, and active listening communication skills
- Excellent customer relations and interpersonal skills
- Effective conflict resolution skills with experience in defusing stressful situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Effectively and quickly respond to requests in a proactive manner
- Excellent attention to detail and high level of accuracy
SUPERVISORY RESPONSIBILITIES:This position does not carry any supervisory responsibilities, but may evolve into a leadership position for the right candidate!
JobType:Full-time
Salary: From $18.00 per hour DOE, will negotiate compensation
Schedule:
- Monday throughSaturday
- Flexible scheduling
Benefits:Employee Assistance Program
Paid time off
401(k) with employer match
Life, Health, Dental and Vision insurance
Employee discount
Quarterly Bonus Potential
And much more!!!
We are the longest running veterinary clinic in the valley.This is an opportunity for an individual tojoin an exciting and fun small animal practice.If interested, pleasesubmityour information to gvh_mgr@lakefieldvet.com
Job Summary
Full Time
$34k-43k (estimate)
06/21/2024
09/01/2024
The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Communication Skills, Scheduling, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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