• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Standard Work: Director - Physician Practice Op Primary Care and Peds
  • Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives
  • Ensures the clinics provides services that meet patient needs and those patients with comparable needs receive the same standard of care, treatment and services in the clinic
  • Helps create and maintain a culture of safety and quality in the clinic. Works closely with Quality to ensure TJC readiness at all times. Ensure practice process improvement initiatives are in alignment with the organization's strategic objectives
  • Ensures the clinics has the appropriate staff to provide for safe, effective, quality care to patients
  • Ensures clinic staff complies with all laws and regulations. Regularly assesses the staff to ensure clinical competency compliance as well as performance to position requirements, using appropriate documentation and processes
  • Ensures the integration of the clinic's performance improvement activities within an organization-wide, integrated patient safety program. Monitors physician productivity, ensuring effective and objective methods are in place for timely reporting. Regularly provides updates regarding practice performance results, activities, plans and programs
  • Assist in the development of an annual operating budget and long-term capital expenditure plan for the clinics. Develop business plans, financial proformas and budgets as needed for new or proposed programs and services. Work collaboratively with finance to ensure effective revenue cycle activities
  • Ensures that care, treatment and services provided through contractual agreement are provided safely and effectively. Assist in negotiating managed care, physician and physician extender contracts
  • Manages human, material and financial resources so that department goals and objectives are achieved, including department specific and organizational dashboard measures and corporate priorities. Responsible for cost management through appropriate utilization and management of labor and supply utilization.
  • Director/Assistant Director Capabilities
  • Demonstrates accountability for programs and services and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
  • Coaches leaders and professional team members to create an environment that encourages continuous learning and development.
  • Engages direct leadership team to leverage talent, communicate a strong vision and mission and achieve buy-in.
  • Directs and participates in leadership team development, performance management and engagement.
  • Leads change by communicating a clear vision, influencing and motivating others, and developing relationships with key stakeholders.
  • Promotes and inspires a healthy and safe culture to advance overall system, team performance and service experience.
  Maintains patient confidentiality and privacy, and adhere to HIPAA standards.

Essential:

• Excellent skills in communication and conflict resolution. Demonstrates tact, timeliness, coaching, accountability, commitment, leadership to achieve goals, ability to influence others and resource management
• Proactive safe critical thinking skills and make appropriate judgements or decisions.
• Navigate multiple computer software programs and applications that include, but are not limited to Microsoft Office, Allscripts and Cerner
• Exceptional organizational, time management and follow up skills

• Experience in an ambulatory clinic setting
• Previous managerial experience
• Strong knowledge of medical coding, and authorization process.

Required:

MBA or educational equivalent

Ambulatory Practice management of 5 years or more

5 years of progressive leadership experience

Previous experience in developing and managing provider schedules, and patient appointment schedules

Experience with budget management

Microsoft Office Proficiency

Preferred:

Epic EMR Experience

Academic Practice Management

Working knowledge of Managed Care practice operations

Prior supervisory experience in an ambulatory setting