Summary: The General Manager supports the Board of Directors in all aspects of the daily operations of Lakeside Plaza Condominium (“Association”). The General Manager acts as a liaison related to Association information and oversees all association and contract staff.

The General Manager’s authority and duties are defined by the Board of Directors of the Association.

Competencies:

• Must be strong with different software packages (Outlook, Building Link, Etc.)
• Excellent interpersonal, verbal and written communication skills.
• Ability to maintain professional disposition while exercising judgment and discretion in work.
• Must be a self-starter and able to multi-task.
• Ability to work in a fast-paced environment.
• Strong time management, organizational and problem-solving skills.

Essential Duties and Responsibilities:

Administrative:

• Create Annual budgets and monthly variance reports.
• Oversee and bid out all contract services in the building and on the common elements.
• Supervise all association and contract staff on the property.
• Perform all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling.
• Preparation and distribution of agendas, notices, reports and other documents required for monthly board and annual meetings.
• Attendance at board meetings (after normal office hours) first Monday of each month.
• Order and maintain supplies and arrange for equipment maintenance.
• Provide Action List items and updates.
• Maintain vendor files and insurance certifications.
• Prepare and monitor non-compliance letters, hearing and decision notices.
• Update the Association’s Management Binder, Annual Calendar, and Contracts Schedule, website, and Building Link.
• Prepare email blasts and other communications with members.
• Maintain and process electricity charges to members and coordinate with Accounts Receivable for proper billing.
• Coordinate necessary refreshments and supplies for association meetings and functions as necessary.
• Respond to all emails and all phone calls within 24 business hours.
• Other duties as requested by the Board.

Member Services/Hospitality

• Respond to and addresses resident concerns and complaints.
• Issue access devices, fobs, and transponders.
• Assist new owners with completion of registration forms and review of documents.

Accounting:

• Complete accounts receivable and charge forms for service requests, amenity rentals, storage rentals, access devices and checks received onsite.
• Receive and process invoices . Verify accuracy of invoices and statements received.
• Research past due balances on invoices and statements.

Reservations:

• Oversee reservations of the Elevators and the Community Room.
• Oversee front desk and access control staff to receive and complete reservations.
• Oversee front desk and access control staff to provide a pre and post event walk.

Miscellaneous:

• Must be available after hours for emergency calls.
• Update and distribute phone list and staff contact information.
• Conduct and document periodic interior and exterior daily inspection of the common areas and amenity rooms. Creates work orders to maintain the common areas.
• Review Daily Office and Incident Reports, manage distribution to staff members and filing.

Education and/or Experience: 5 years previous association management experience is preferred. Accounting experience a plus. CMCA and AMS certifications a plus.

Qualifications: To perform this job successfully, an individual must be able to perform each specific duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and interpret documents with a good command of the English language and to proofread documents. Proficient in English composition, grammar and spelling. Ability to write routine reports and correspondence. Ability to speak before groups of homeowners or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios and percentages.

Reasoning Ability: Ability to apply common sense to carry out business objectives and instructions furnished in written, oral, or diagram form.

Computer Skills: Proficient in MS Office, MS Excel, MS Power Point, Building Link and Strongroom (preferred).

Physical Demands: The physical demands and work environment characteristics described here are representative of those that must be met by a General Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Required:

• Ability to remove files from upper and lower file cabinet drawers and transfer them.
• Ability to file in upper and lower drawers of the file cabinets.
• Ability to safely and legally operate a vehicle.
• Ability to tour mechanical rooms and locations throughout a high-rise building.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $100,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Work Location: In person