This position is responsible for leading efforts to improve both quality and efficiency within the mortgage originations business using a variety of skills, including Six Sigma and/or Lean methodologies, to identify, analyze, and implement opportunities for improvement within our organization. The key responsibilities of this role include working with cross-functional teams to identify inefficiencies and defects through QA/QC reporting and other operational reporting, using data analysis to identify root causes, leading process improvement projects, collaborating with stakeholders to implement changes, maintaining performance metrics, coaching team members on Six Sigma and/or Lean principles, and staying informed of industry trends. This is a full-time position with the possibility of hybrid or remote work.

• Utilize a variety of skills, including Six Sigma methodologies and/or Lean Principles, to analyze existing processes and identify opportunities for improvement within the residential mortgage and home equity originations business.
• Work closely with cross-functional teams, including operations, underwriting, closing, risk management, and technology, to understand workflows and identify gaps and process inefficiencies.
• Conduct and present data analysis to measure process performance and identify root causes of defects, as well as assist in the implementation of corrective actions to enhance quality and productivity.
• Manage the existing action plan process, including identifying objectives and the actions required to meet those objectives, identifying resources needed and agreed upon timeframes, and monitoring and reporting of results to key stakeholders.
• Lead and facilitate process improvement projects, including defining project scope, establishing goals, and developing a detailed roadmap of the steps to achieve desired outcomes.
• Collaborate with lending stakeholders to ensure process changes align with business objectives and regulatory requirements.
• Develop and maintain performance metrics to track the effectiveness of process improvements and provide regular updates to management.
• Provide training and support to employees on Six Sigma and/or Lean principles and tools to help build a culture of continuous improvement within the organization.
• Stay informed about industry trends, best practices, and emerging technologies related to mortgage and home equity originations to drive innovation and efficiency.
• Travel may be required up to 25%.

• Bachelor's degree in business, finance, or a related field. Six Sigma certification (e.g., Green Belt, Black Belt), or the willingness and ability to obtain this certification if hired, is highly preferred.
• Knowledge of mortgage origination processes, regulatory requirements, and industry standards. A minimum 3-5 years of experience in the mortgage industry is preferred.
• Proven experience in developing, implementing, monitoring, and evaluating process improvement projects in the mortgage and home equity originations industry.
• Strong analytical skills, including the ability to transform raw data into structured information to gain insights and identify trends to drive strategic business decisions.
• Strong working knowledge of Encompass, ACES, Microsoft suite of products including Excel and PowerPoint, as well as reporting and analytics tools such as Business Objects and Power BI.
• Excellent project management skills, including the ability to prioritize tasks, manage timelines, and drive sustainable results.
• Effective communication and interpersonal skills, with the ability to collaborate and resolve differing views with diverse teams, and influence stakeholders at all levels of the organization.
• Demonstrated proficiency in Six Sigma tools and methodologies, such as DMAIC (Define, Measure, Analyze, Improve, Control), root cause analysis, and statistical process control.
• Ability to thrive under pressure in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs, as well as work effectively with minimal supervision.
• Strong organization and time management skills are also highly valued.