22 Help Desk Coordinator Jobs in Trenton, NJ
Laksan Technologies is Hiring a Help Desk Coordinator Near Trenton, NJ
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SummaryThe ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications And Skills DesiredMicrosoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
ResponsibilitiesMaintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Skill
Required / Desired
Amount
of Experience
Data entry Required 3 Years
Experience Using Email (Outlook) Required 2 YearsExperience working in a position requiring calm demeanor when dealing with upset users Required 2 Years
Experience with MS Excel Highly desired 1 Years
Experience with MS Word Highly desired 1 Years
Experience with MS Visio Highly desired 1 Years
Job Summary
Full Time
$60k-74k (estimate)
06/08/2024
07/02/2024
laksans.com
Edison, OH
25 - 50
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The job skills required for Help Desk Coordinator include Troubleshooting, Help Desk, Active Directory, Communication Skills, Microsoft Windows, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Coordinator positions, which can be used as a reference in future career path planning. As a Help Desk Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Coordinator. You can explore the career advancement for a Help Desk Coordinator below and select your interested title to get hiring information.
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