It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. Lennar's Core Values: Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community. Virtual Customer Care Representative Summary: Responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners. Responsibilities: Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners Regularly exercise sound judgment and discretion when working with homeowners and trade partners Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 Proactively remedy any trade partner scheduling, communication, or payment related issues Ability to understand manufacturer recommendations for use and application of their products Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits Review and certify the completion of each home within their community. Manage, supervise and direct all aspects of customer relations for an assigned community. Conduct field meetings with trade partners, construction staff and sales staff as needed. Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage. Qualifications: High School Diploma or equivalent required, or equivalent work experience Bachelor’s degree in related field preferred Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder Valid Driver’s License with good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting and document management Ability to read and interpret blue prints Computer literacy and proficient in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal) and time management skills Life at Lennar: Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family. Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including: Health Insurance - Medical, Dental & Vision Vacation – up to 3 weeks of vacation per year upon hire Holidays, Sick Leave, & Personal Days 401(k) Savings Plan with company match Paid Maternity & Bonding Leave New Hire Referral Bonus Program Home Purchase Discount for Associates Associate Assistance Plan Everyone’s Included Day Student Debt Repayment Program This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $21.65 - $37, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We’re Always Looking Ahead Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you. Work Where Everyone’s Included We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey. Join Our Talent Network Join Our Talent Network: Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar.