As a Regional Operations Support Manager you will be working at the Lamb Weston office in the Netherlands and will report to the Chief Information and Digital Officer.
Lamb Weston is searching for a Regional Operations Support Manager for our International Regions (APAC, China, EMEA, and LATAM) who is obsessed with helping customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrates new ways to achieve more from their technology investment. This role builds trust and confidence for every person and organization across Lamb Weston through delivering a seamless support experience.
In Global Technology Solutions (GTS), we are looking for someone with a passion for delivering customer success. As a Regional Operations Support Manager, you will oversee and facilitate the management and solution of complex technical issues impacting regional operations and employees. This opportunity will allow you to accelerate your career growth by honing your influencing, problem-solving, collaboration, and research skills.
Position ResponsibilitiesIssue Resolution

• Serve as an initial point of escalation for significant incidents that interrupt service availability or diminish operational or employee performance.
• Define a process to resolve cross regional issues with GTS resources.
• Responsible for coordinating and mediating cross-vendor/internal team service delivery issues, in collaboration with the broader GTS organization.
• Establish, monitor, and improve service execution to ensure that services are delivered within agreed upon service levels and that both users and business partners are satisfied (this is for both Application Development and Application Maintenance).
• Build metrics to proactively monitor and measure service performance on a day-to-day basis to ensure optimal service delivery.

Leadership/Interpersonal Skills

• Communicate and interact effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts.
• Resolve issues through creative solutioning, open exchange of information and viewpoints; use negotiation skills when appropriate.
• Own customer escalations until vendors, internal IT teams or senior leadership resolves the issue.
• Build trust and respect with key stakeholders; advise and guide stakeholders.
• Create and maintain effective global relationships with cross functional partners to understand and commit to GTS organizational goals; foster goodwill and collaboration amongst teams and lead by example.
• Be an anchor point for the IT business partners.
• Instill a sense of urgency in driving assignments to completion.
• Write clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on the global audience.
• Work seamlessly together with the office and facilities teams for meetings rooms, receptions, working stations etc.
• Coach the EUX, Infrastructure and apps teams (when needed)
• Demonstrate accountability for meeting commitments and deadlines.
• Demonstrates alignment of principles, values, and behavior with expected organizational culture and values.

Position Qualifications

• 8 years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5 years technical support, technical consulting experience, or information technology experience.
• 5 years’ experience in a customer facing or customer support role with troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment.
• Experience working in support desk software/tickets systems such as Service Now or Jira Service Desk.
• Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings, derive conclusions, and present recommendations.
• Excellent communication and presentation skills with the ability to simplify and clearly communicate complex concepts and information to diverse audiences with varying degrees of technical understanding.
• Demonstrated ability to lead without authority.
• Ability to inspire stakeholder confidence in solutions being put forth.
• Must be able to organize & prioritize a high volume of tasks with potentially conflicting demands and competing timelines.
• Patience with non-technical users and business partners.
• Great collaboration, truly values being part of a cross-functional team.

Interested? If you are interested in this position please click on the ‘Send application’ button and apply!
We offer you a challenging job in a dynamic and growing organization in the food industry. We challenge you to grow in the same way as our company, where development is key. We thrive in a culture defined by our values: Integrity, Teamwork, Inclusion, Drive for Results and Empowerment. As we say at Lamb Weston EMEA, when we see a potato, we see opportunities. What opportunities do you see?