ORGANIZATIONAL CONTEXT:

Lanakila Pacific is a family of programs and services designed to help people with cognitive, physical, social or age-related challenges, build independence and improve their quality of life. Organizational Effectiveness enables the organization to clearly formulate goals, identify strengths and areas for improvement and helps the leadership team provide strong and comprehensive leadership for the institution and take the steps needed for better results. Organizational Effectiveness is part of a shared vision, developed in accordance with a plan for reaching the goals and ensuring the highest standards of quality assurance, performance, safety, efficiency, service, compliance, and accountability. To meet this mission, IT will:

• Develop long-term strategies in alignment with the Organization’s mission.
• Set IT objectives with the Organization's overall goals.
• Provides effective technology support for all departments and programs.
• Promotes and facilitate the effective integration of technology.
• Develops, enhance, and manage the company's enterprise networks to provide high speed, transparent, and highly functional connectivity among all information resources.
• Develops and maintain highly effective, reliable, secure, and innovative information systems to support all functions.
• Facilitates the collection, storage, security and integrity of electronic data while ensuring appropriate access.
• Promotes new uses of information technology within the organization.
• Provides leadership for effective strategic and tactical planning in the use of technology.
• Provides fast & reliable access to all information systems.

POSITION OVERVIEW:

The Director of IT will oversee the development and implementation of comprehensive IT strategies, mange the department’s budget, and align the IT infrastructure with organizational growth objectives. The IT Manager oversees, analyzes, reports on, recommends and implements improvements to the IT infrastructure and systems. Directs technological research and implementation by understanding the organizational goals, strategies, practices and user projects. Establishes a culture of continuous improvement by looking for ways to grow the organization's IT infrastructure in cost-effective ways to meet its future needs. As a member of the Leadership Team, the Director of IT participates in strategic planning and budgeting initiatives for The Organization. The Director of IT supports the mission, vision and values of the organization, upholds and enforces the guidelines and policies of the organization, and demonstrates The Organization's values of teamwork, excellence, achievement, and motivation in all personal interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program Implementation and Infrastructure

• Responsible for guiding the overall IT governance, risk management, and compliance efforts.
• Sets the strategic direction for IT services and oversees their alignment with organizational objectives.
• Leads digital and transformational initiatives.
• Develops and maintains a comprehensive cybersecurity security program by reviewing security requirements, making recommendations and upgrading systems as necessary. Responds to, investigates and acts on security breaches, emergencies or violations.
• Creates and administers disaster plans that will keep the company functional in the event of a crisis.
• Reviews performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Develops network maintenance and growth plans, creating annual and project budgets.
• Directs and coordinates, researches, negotiates and monitors contracts and agreements with outside contractors, suppliers, service providers and others by developing standards of performance. Identifies opportunities when outsourcing or hosting is a viable option.
• Develops, documents, implements and maintains IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Works closely with all departments to identify, recommend, develop, implement, and support cost effective technology solutions as well as provide direction and support that enhance operations.
• Provides technical information and assistance to the Board of Directors to assist in their strategic plans. Serves as the liaison to the Board's IT & Data Committee.
• Develops and implements departmental budget and reviews monthly financial statements. Ensures projects are delivered on time, within scope, and within budget through regular monitoring of outcomes and expenditures.
• Facilitates the development and implementation of an effective personnel administration plan for the department, to include hiring recommendations, comprehensive staff training, staff supervision, evaluation of work performance, establishment of performance standards and offering opportunities for personal growth and career advancement.
• Oversee the management and enhancement of our security infrastructure, including security cameras, badge access systems, and electronic door locks.
• Develops an IT training program and coordinates with third party entities to create a job placement program in conjunction with the Employment Services department.
• Other Duties:
• Demonstrates cultural competency and the ability to interact effectively with people of different cultures, socio-economic backgrounds, and cognitive abilities without bias.
• Serves as a role model for the staff, participants and volunteers and as a member of the leadership team works to create a healthful and respectful environment.
• Ensures all safety procedures and practices are followed and enforced, and that safeguards and personal protective equipment are used when appropriate.
• Demonstrates the ability to work with confidential information and comply with established policies, procedures, and practices.
• Demonstrates a willingness to gain and possess thorough knowledge of The Organization's programs and seek ongoing educational opportunities related to the position.
• Provides support to other departments as needed.
• Performs other reasonably related business duties as assigned, including but not limited to program promotion, representing the organization at events, and fundraising activities.
• Completes training as mandated by organizational policy.

KEY SELECTION CRITERIA:

Competencies:

• Leadership:
  • o Strategic thinking, vision-setting, and change management.
  • o Monitoring/assessing performance of yourself, other individuals, or organizations to make imporvements or take corrective actions.
  • o Ability to plan, organize, and meet deadlines. May require meeting deadlines under pressure and the ability to perform multiple tasks simultaneously.
  • o Ability to prioritize tasks and to delegate them when approprate.
  • o Excellent Project Management skills
• Industry Knowledge: Familiar with industry best practice, publications, and professional standards; adapts to new realities in the industry; understands the key needs of the industry and how it relates to Lanakila Pacific.
• Judgement and Decision Making: ability to use good judgment and initiative by considering relative costs and benefits of situations.
• Communication:
  • Ability to give clear instructions or directions to others.
  • Ability to observe, evaluate and document effectively in writing at the executive level.
  • Ability to engage effectively in speaking and active listening.
  • Ability to choose a communication behavior that is both appropriate and effective for a given situation.
  • General ability to facilitate the transfer of information and knowledge through vocal or written communication. Ability to demonstrate emotional stability and the ability to relate to people.
• Relationship Management:
  • Ability to launch and deliver a project requiring collaboration between multiple entities.
  • Ability to reconcile differences or to reach optimal results.
  • Ability to coordinate external resources or utilize body language and gesture when communication barriers exist.
  • Adaptable to changing situations such as lack of time or resources.
  • Ability to work cooperatively with diverse groups of people and the ability to work in a team setting and to maintain cooperative and productive working relationships.
• Critical Evaluation:
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, identifying the best people for the job.
  • Technology/Tools: ability to use various software systems, intermediate to advanced skills in Microsoft Office products, or other comparable programs.

MINIMUM REQUIREMENTS

Required:

• Education: Bachelor's Degree from an accredited institution in Information Technology, Computer Science or related field. Or High School/GED diploma with five years' experience in related field. MBA and/or certifications such as MCSE or PMI preferred.
• Experience: Minimum ten years of related management and supervisory experience in a similar position. Experience in IT infrastructure strategic planning and development, project management and policy development, network architecture and client/server technology preferred.
• Clearance/Certification: 1) TB clearance, 2) Criminal background check, 3) Pre-employment drug testing, 4) Child Protective Services/Adult Protective check, 5) Military Base access
• Valid driver's license and clean driver's abstract

WORKING CONDITIONS/HOURS:

• Monday through Friday, normal business hours 7:30 am – 4:30 pm. Hours and work days, including weekends and holidays, may vary due to operational needs and contract requirements. Indoors, office setting and telework available, occasionally outdoors; may travel to see employees, other program sites, meeting sites, etc., as required.