PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region. Summary 1.0 FTE M-F, 8-4:30 Job Description Estimator Schedule: Monday-Friday 8:00AM-4:30PM Location: This position is located in Lancaster, PA. POSITION SUMMARY: Responsible for calculating patient’s out of pocket (co-pay, coinsurance and deductible) payment estimation, making outbound calls to patients to inform of and collect on patient liability and outstanding and credit balances on patient accounts. ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Validates payor information and verifies deductible, co-pay, and out of pocket expenses Calculate patient liability range and use best judgment to provide estimate based on available information Research any outstanding or credit balances on patient accounts, make posting corrections, post refund in financial systems Make outgoing calls to patients in order to make liability collections Work with patients by educating them on the payment process and timeline, referring to Financial Counselors as needed Prepares and sends estimate letter to patient Manage patient workqueues according to department standards and performance expectations Maintain appropriate records, files and timely and accurate documentation to patient accounts Serve as resource to Registrars, Admitting, and Financial Counselors Participate in department audits as needed SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: Answers inquiries in a professional and timely manner. Interacts with internal and external customers according to established guidelines, and reports all discrepancies and customer service issues to manager. Performs required typing/computer input, filing and clerical duties to include knowledge of operation and assistance with office equipment. (i.e. fax, copier, mail room tubes etc. Retain competency in registration functions to include insurance input and regulatory requirements. Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: High School diploma or equivalent (GED). One (1) year using strong professional communication skills. One (1) year using professional skills of interpersonal relationships. One (1) year medical insurance background; medical insurance validation tools. Customer service skills. One (1) year of computer/typing. PREFERRED QUALIFICATIONS: Associate’s or Bachelor’s Degree in related field Two (2) years of medical terminology experience. Two (2) years of computer experience. Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. #LI-MD1 Benefits At A Glance: PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: 100% Tuition Assistance at The Pennsylvania College of Health Sciences Paid Time Off and Paid Holidays Shift, Weekend and On-Call Differentials Health, Dental and Vision Coverage Short-Term and Long-Term Disability Retirement Savings Account with Company Matching Child Care Subsidies Onsite Gym and Fitness Classes Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.