Position:  Change Management Specialist

Location : Portland, OR 97204

Duration:  12 Months

Training Period - 90 Days, Some Ot Required After Training Period. 100% onsite during the training period.

• Financial Industry/Banking Background Required
• Education Requirements: A.S. Degree (Minimum) Preferred, or equivalent work experience - no specific field or area of study

Basic Qualifications:

• Associate degree, or equivalent work experience
• Three to five years of experience in financial services industry

Duties and Responsibilities Include:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.

Preferred Skills/Experience:

• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service and problem resolution skills
• Proficient computer skills, especially Microsoft office applications
• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services

Technical support and/or co-browse skills:

• Preferred understanding of digital capabilities with experience in Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
• Oversees the implementation, integration, effectiveness, and adherence to the change management process.
• Assesses the impact, cost benefit and risk of proposed changes.
• Coordinates the change planning and implementation process.
• Manages implementation of end-to-end large scale application changes.
• Maintains continuous communications with stakeholders, IT, and business teams.
• Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions.
• Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.