55 Desktop Support Engineer Jobs in Seattle, WA
LanceSoft Inc is Hiring a Desktop Support Engineer Near Seattle, WA
- Good technical knowledge and previous desktop support experience
- Strong analytical and problem-solving skills for technical issues
- Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
- IDF Experience
- Office365 Experience
- Experience working in a large corporate environment preferred
Key Responsibilities
- Responsible for delivering a user centric IT Concierge experience.
- Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
- Provide direction and coordinate with Site Support staff in alignment with the SDM.
- Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
- Responsible for accurate inventory of all supported assets in stock
- Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
- Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM’s attention.
- Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
- Ensuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis.
- Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
- Contribute to knowledge management as an author or reviewer as necessary.
- Help identify to and with the SDM, areas for improvement through learning the business and its needs.
- Participate in out of hours on call rosters as required
- Good technical knowledge and previous technical support experience
- Strong analytical and problem-solving skills for technical issues
- Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
- Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
- Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
- Ability to work in a fast paced, dynamic environment balancing demand.
Job Summary
Full Time
Business Services
$59k-75k (estimate)
06/12/2024
07/10/2024
lancesoft.com
HERNDON, VA
500 - 1,000
2000
Private
DIVYA GANDHI
$200M - $500M
Business Services
Related Companies
About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
The job skills required for Desktop Support Engineer include Desktop Support, IT Support, Customer Service, Technical Support, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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