Duties:
1.Patient-Centered Quality and Safety Accurately, evaluate, treat, provide health counseling, and disposition planning for our patients ranging in age 18 months and above Educate patients on maintaining proper health Evaluate, make recommendations, co-manage and treat patients' medical needs for safe and high quality treatment Document all patient care within an electronic health record according to Client policies and procedures 
Participate in an interdisciplinary team providing care and coordination of our patients with internal and external colleagues including the broader patient centered medical home ensuring the highest level of care is provided for all patients and at all times Facilitates the development of effective Patient Centered Practice Teams Responds to patient care inquiries throughout the day 
2.Customer Service Excellence Deliver excellent customer service
Seek to increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues Focus consistently on the patient 
Create a warm and welcoming environment Communicate effectively and adjust communication style to effectively influence quality outcomes and patient needs 
Always cultivate and maintain all levels of communication Maintain Patient confidentiality 
3.Healthcare Environment Management
Resolve conflict using appropriate management techniques Cultivate and maintain positive relationships among practice employees and retail store colleagues Re-prioritizes continually throughout the day to fulfill patient and business needs 
Manage clinical and non-clinical duties efficiently
Manage multiple demands and needs of clinic operations, patients in the waiting room, and incoming phone calls while maintaining focus and high-quality care on the patient in the exam room
Adapt quickly to new models of patient care for clinic efficiency Adhere to the core values of *** Client in all communications and interactions Assist with hiring, development, and evaluation of Practice employees
Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care
4.Business Acumen 
Remain accountable to managing the business including, but not limited to, budget, payroll, inventory, billing insurance, and payment collection Drive business results through connecting day to day activity achievement to overall business goals
Validate insurance coverage and incorporates knowledge into care plan Review and supervise internal systems for handling cash, daily reconciliation, deposits, clinic cleanliness and organization
5.AutonomyWork independently by being self- motivated, prioritize and solve problems, take initiative, and advocate for their patients and their practice 
Actively participate in professional development thru professional groups, committees within the organization and/or additional external experiences Maintain self-awareness and professionalism of individual actions and how they impact the clinic, practice, and healthcare industry
Experience:
Minimum of two years of medically-relevant experience or equivalent 
Completed accredited DOT certificate training program prior to start date Effective verbal, written, and electronic communication skills
Outstanding organizational skills and ability to multi-task
Initiative, problem solving ability, adaptability, and flexibility
Ability to work without direct supervision and practice autonomously
Education:
Completion of a: Master’s degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role required.
Or, in select states, Master of Science in Physician Assistant Studies (or other health-related master’s degree in conjunction with Bachelors of Science in Physician Assistant Studies) with current National Board Certification and State of Employment license to practice in the role required.