This is a field based role with up to 100% travel. Worker will cover Northeaster US territory including NY, PA, CT, RI. Candidates shouldlive within that territory.
Serves as the *** liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned *** systems.
Serves as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Diagnoses mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.
Determines most cost effective repair/resolution to minimize delay to the installation timeline.
Responsible for maximizing customer satisfaction with *** hardware installations.
Promotes effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.
Manages assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.
Will oversee and assess quality of installation teams work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.
Teamwork
Strong Communicaton
Collaboration