Responsibilities:

• Lead the planning and implementation of the Infrastructure and Operations Program
• Present and negotiate with customer, senior management, and IT teams
• Facilitate the definition of program scope, goals and deliverables
• Create Governance, Executive Status Reports, and Roadmaps
• Develop full scale Program plans working with various IT and Business teams
• Assemble and coordinate Program staff and manage program resource allocation
• Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings
• Track program deliverables and fill out the program RAID using appropriate tools
• Provide direction and support to Infrastructure/Ops program team and coordinate with the IT Program managers
• Constantly monitor and report on progress of the program to all stakeholders
• Present reports defining program progress, problems and solutions, and perform risk management
• Implement and manage program changes and interventions to achieve program outputs
• Provide program evaluations and assessment of results throughout and post project deployment 

Experience:

• 7 years of Program Management experience - preferably in Infrastructure, Operations, and Security
• 5 years in IT
• Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams
• Knowledge of both theoretical and practical aspects of program management
• Knowledge of technical hardware program management techniques and tools
• Knowledge of working with Vendor SOWs, RFPs, and contracts
• Working knowledge of IT systems, Agile, and SDLC
• Direct work experience in technical infrastructure and security program management capacity and vendor management
• Proven experience in people management, strategic planning, risk management, and change management
• Solid experience with GSuite, Visio, and MSProject
• Ability to communicate effectively with senior level executives.
• Strong negotiation/facilitation skills with an ability to gain consensus
• Ability to consult with customers at a business level.
• Ability to translate and communicate a customer's strategic opportunities into requirements for the technical teams
• Excellent written and presentation skills and strong decision making skills
• Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change.
• Ability to manage customer expectations throughout the program implementation and delivery process.
• Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
• Formal knowledge of Program management principles, processes, and tools
• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree
• PMP certification and Advanced Degree preferred

Desired Knowledge Areas:

• Microsoft Active Directory / Exchange email
• UNIX servers, SQL servers, Windows servers and clients
• NAS and SAN Storage
• Data networking