3 Technical and Desktop Support Jobs in London, CT
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Technical and Desktop Support
$50k-63k (estimate)
Contractor | Business Services
3 Months Ago
LanceSoft Inc is Hiring a Technical and Desktop Support Near London, CT
Job Responsibilities:
- Computer hardware set up, basic hardware and software troubleshooting skills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- 1-3 year computer support experience, basic hardware and software skills.
- Good work ethic, good organizational skills
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
Job Summary
JOB TYPE
Contractor
INDUSTRY
Business Services
SALARY
$50k-63k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
11/28/2024
WEBSITE
lancesoft.com
HEADQUARTERS
HERNDON, VA
SIZE
500 - 1,000
FOUNDED
2000
TYPE
Private
CEO
DIVYA GANDHI
REVENUE
$200M - $500M
INDUSTRY
Business Services
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About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
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