60 Customer Success Representative Jobs in Alpharetta, GA
Lancope is Hiring a Customer Success Representative Near Alpharetta, GA
Lancope is seeking an entrepreneurial, versatile and customer-focused individual to help develop positive and productive long-term relationships with Lancope's existing customers which results in customer retention and consistent maintenance revenue. As Customer Success Representative, you will manage and maintain support contracts while growing service revenues through on-time renewing and contract reinstatement, as well as engaging with the Lancope Sales team by uncovering up-selling and cross-selling opportunities.
Essential Duties and Responsibilities:
* Protect and grow maintenance revenue stream in your territory
* Drive maintenance renewal activities according to defined processes, procedures, and systems
* Prepare renewal quotes for maintenance contracts within 120 days of expiration
* Ensure timely and accurate maintenance renewals
* Review and interpret contractual terms and conditions
* Contact and follow-up with customers and partners to ensure timely maintenance renewal
* Assist customers with any product discrepancies in their install base to include license reconciliations and audits
* Coordinate with Territory Account Managers (TAM) and Inside Sales Representatives (ISR), as well as fellow Support Renewal Specialists, on more complex opportunities
* Prepare order packet to submit for maintenance renewal processing and invoicing
* Partner with field sales to save any potentially lost maintenance renewals
* Track contract non-renewal including reasons for cancellation
* Prepare forecasts of maintenance renewal bookings
* Position and sell professional services and training bundles at time of renewal
* Uncover upsell and cross-sell opportunities and pass to appropriate sales representative
* Establish a trusted adviser relationship with our customers to ensure their overall satisfaction with our products, technologies, and services
* Refine internal processes to ensure efficient and consistent management of renewals
Qualifications:
* 2-3 years of account management experience
* Renewals/maintenance experience a plus
* Strong customer focus and passion for helping customers succeed
* Creative problem-solver with great attention to detail
* Strong negotiation and objection-handling skills
* Proactive and results-oriented, with strong prioritization skills
* Excellent verbal and written communication skills
* Experience with Network and Security products and technologies a plus
* General understanding of software licensing a plus
* Bachelor's Degree from four-year college or university or equivalent experience
* Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Salesforce.com
Job Summary
Full Time
$68k-93k (estimate)
07/03/2024
07/19/2024
lancope.com
ALPHARETTA, GA
>50,000
2000
Private
MIKE POTTS
$10M - $50M
Software & Cloud Computing
Related Companies
About Lancope
Lancope is a provider of network visibility and security intelligence to defend enterprises against threats.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
