The Service Manager is tasked with overseeing and expanding the overall construction service division. This role ensures effective dispatch, delivers top-notch customer service, and fosters the development of a skilled and capable team. Additionally, the Service Manager collaborates with company leadership on strategic planning to enhance both capacity and service quality.

Responsibilities:

Project Management

• Oversee the planning, scheduling, and execution of construction projects.
• Ensure projects are completed on time, within budget, and to the specified quality standards.

Team Leadership

• Manage and mentor a team of construction workers, foreman, and subcontractors.
• Facilitate training and development programs to enhance team skills and productivity.

Resource Allocation

• Allocate resources, including labor, materials, and equipment, effectively to meet project requirements.
• Monitor inventory levels and coordinate procurement activities.

Quality Control

• Implement and maintain quality control processes to ensure all work meets company standards and client specifications.
• Conduct regular site inspections and audits to identify and rectify any issues.

Client Relations

• Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
• Ensure client satisfaction through effective communication and project updates.

Safety Compliance

• Enforce safety regulations and protocols to ensure a safe working environment.
• Conduct safety training sessions and maintain compliance with industry standards and regulations.

Budget Management

• Prepare and manage project budgets, ensuring cost control and financial efficiency.
• Review and approve expenditures and financial reports related to construction activities.

Contract Management

• Negotiate and manage contracts with clients, suppliers, and subcontractors.
• Ensure all contractual obligations are met and any disputes are resolved swiftly.

Strategic Planning

• Collaborate with senior management on strategic initiatives to improve service delivery and operational efficiency.
• Identify opportunities for growth and expansion within the service department.

Reporting and Documentation

• Maintain accurate project documentation, including progress reports, schedules, and financial records.
• Prepare and present regular reports on project status, performance metrics, and operational issues.

Problem Solving

• Address and resolve any issues or challenges that arise during the construction process.
• Implement proactive measures to prevent future problems and improve overall project outcomes.

Qualifications:

Education

• Bachelor's degree in Construction Management, Civil Engineering, Business Administration, or a related field.
• Relevant certifications (e.g., PMP, CCM) are advantageous.

Experience

• Extensive experience in the construction industry, with a proven track record in project management or a similar leadership role.
• Experience managing large-scale construction projects from inception to completion.

Technical Skills

• Proficiency in construction management software, Microsoft office, Smartsheet, etc.
• Strong understanding of construction methods, materials, and regulations.
• Familiarity with budgeting, cost control, and financial management principles.

Leadership and Management Skills

• Demonstrated ability to lead and motivate a diverse team.
• Strong decision-making and problem-solving skills.
• Effective delegation and team-building capabilities.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate complex technical information clearly and concisely.
• Strong interpersonal skills for client interactions and team coordination.

Organizational Skills

• Exceptional organizational and time-management abilities.
• Capacity to manage multiple projects simultaneously and prioritize tasks effectively.

Safety and Compliance Knowledge

• In-depth knowledge of safety regulations and standards within the construction industry.
• Experience in implementing and maintaining safety protocols on job sites.

Analytical Skills

• Strong analytical skills for assessing project performance and identifying areas for improvement.
• Ability to analyze data and make informed decisions.

Adaptability and Flexibility

• Ability to adapt to changing project requirements and work under pressure.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

Licenses

• Relevant state or local licenses as required for specific construction activities.

Physical Requirements

• Physical ability to perform site inspections and oversee construction activities.
• Ability to work in various environmental conditions, including outdoor settings and construction sites.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Retirement plan (401k)
• Annual Performance Based Bonuses