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Landmark Hotel Group
Virginia, VA | Full Time
$62k-81k (estimate)
1 Week Ago
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Hilton Garden Inn Virginia Beach Oceanfront
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$82k-107k (estimate)
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Housekeeping Inspector (Full Time)
$62k-81k (estimate)
Full Time | Accommodations 1 Week Ago
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Landmark Hotel Group is Hiring a Housekeeping Inspector (Full Time) Near Virginia, VA

Housekeeping Inspector Country Inn & Suites Virginia Beach 401K with match, Health, Dental, Vision, Life Insurance, PTO**Who We Are: Landmark Hotel Group is a leading hospitality company specializing in the management, ownership, and development of fine hotels. Founded in 1983, Landmark has built a reputation for quality hotels, exceptional service, loyal associates, and unwavering integrity. With a current portfolio of eleven hotels, the company has strong relationships with leading hotel franchisors such as Hilton, Marriott, Intercontinental Hotels Group, Carlson Worldwide and Choice Hotels. Landmark Hotel Group is headquartered in Virginia Beach, VA and employs over 500 hospitality professionals.
Landmark's focus has been to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values.... Join Us!Position Summary:
The Housekeeping Supervisor is key to attaining our goals of in Quality, Service Standards particularly in reaching the standard of a "clean, crisp property where everything works". The Housekeeping Supervisor takes charge of all components of hotel cleanliness.
Specific Responsibilities:
  • Maintain superior cleanliness levels in all guest rooms, public areas and employee areas.
  • Meet or exceed all productivity and expense levels as set forth in the budget process.
  • Ensure that all Housekeeping Personnel are trained in the company approved programs.
  • Ensure that all department employees are treated to fair and appropriate application of all company policies and procedures.
  • Assist in the championing of the Company Mission Statement and Hotel Mission Statement with key emphasis on Superior Guest Service and Product Quality as described in "Our Quality Pledge and Standards of Service.”
  • Maintain an open and professional approach towards fellow managers and their departments.
Performance Standards: The effectiveness of the Housekeeping Supervisor is measured by the achievement of the following goals:
  • The overall cleanliness of the guestrooms and public areas of the hotel.
  • Attainment of budgeted labor productivity standards and expense costs.
  • Timely accomplishment of specific goals and action plan detailed in the Annual Business Plan and the performance appraisal process.
  • Employee turnover and satisfaction as measured by the company's climate survey and turnover report.
  • Achievement of new employee orientation guidelines and training goals.
  • Attainment of Corporate goals in relation to our Guest Comment Card Program, franchise inspections and related Corporate inspections.
Position Requirements:
  • Experience: A minimum of two years of experience as an Housekeeper at a 100 plus room property
  • Education: High School Diploma or equivalent Basic Experience:
  • Strong interpersonal and leadership skills
  • "Guest First/Service" Approach
  • Strong organizational skills
Desirable qualifications:
  • Experience as a Housekeeping Supervisor in a full service hotel for one year.
  • Previous experience in operating a Hotel Laundry for one year.
  • Specific Position Duties: The Housekeeping Inspector duties are detailed in general below
  • Guest Satisfaction
  • Focus on Quality, Service Standards, and Company Mission Statement in all operational decisions.
  • Create and maintain a guest first priority throughout the department.
  • Fully utilize and follow through on guest comment card programs. Respond quickly to deficiencies in the Housekeeping area and take corrective action.
  • Fully implement Company operational policies and monitor compliance by the Housekeeping team.
  • Inspect and follow through.
  • Create and maintain a safe and secure environment for our guests and employees.
  • Ensure that all guest requests are attended to in a timely fashion.
  • Resolve any complaints to the guest's satisfaction regarding Housekeeping operations.
  • Communicate with Front Office any unresolved guest problem for further follow-up.
  • Maintain an organized and secure Lost & Found program.
  • Leadership/Employee's - Develop a team approach among all employees that focuses clearly on the hotel's goals and Mission Statement. Lead by example.
  • Recruit, interview and orient all new Housekeeping team members.
  • Ensure that high standards and follow through are achieved for all Housekeeping employees
  • Maintain fair and consistent application of company and hotel human resources policies and procedures within the department. Utilize the open door approach.
  • Perform timely and effective performance reviews on all Housekeeping personnel. Coach, counsel and lead their development.
  • Create a safe, "accident free" work environment throughout the Housekeeping Department through proper training.
  • Develop subordinates for promotion within the hotel and company.
  • Direct the efficient operation of the Housekeeping and Laundry Department's utilizing Company policies, procedures and programs in addition to manager's experience.
  • Develop and follow through on goal and action plans.
  • Comply with all franchise standards and programs relating to the Housekeeping Department.
  • Direct appropriate departmental meetings and actively participate in management and all employee meetings.
  • Ensure that all Housekeeping employees are provided with the necessary tools and equipment to productively and safely do their jobs.
  • Maintain adequate staffing levels and schedule according to occupancy and productivity guidelines.
  • Ensure smooth and constant communications with Front Desk and Engineering operations on room status.
  • Maintain quality assurance by participating in room inspections on a daily basis.
  • Participants in the Management on Duty program.
  • Pro-actively manage all Housekeeping related expenses and payroll costs using corporate standards.
  • Ensure that all Housekeeping related costs are managed in appropriate relationship to the hotel's volume.
  • Actively participate in the Financial Statement review process.
  • Comply with all company purchasing policies and procedures.
  • Conduct monthly inventories of all expandable supplies and linens.
  • Assist in the development of the Hotel's Mission Statement.
  • Participate in the annual budgeting process.
  • Develop goals and action plans for Housekeeping Department.
  • Maintain a clear line of communication with direct supervisor keeping them aware of areas of concern and significant occurrences in the department.
  • Participate in special assignments as necessary.
  • Participate and contribute actively during meetings and training sessions

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$62k-81k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

07/18/2024

HEADQUARTERS

ROOSEVELT, UT

SIZE

25 - 50

FOUNDED

2013

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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Landmark Hotel Group
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The job skills required for Housekeeping Inspector (Full Time) include Housekeeping, Laundry, Leadership, Guest Service, Service Quality, Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Housekeeping Inspector (Full Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Housekeeping Inspector (Full Time). Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Housekeeping Inspector, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Housekeeping Inspector for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Housekeeping Inspector.

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