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Ascena Retail Group
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Customer Specialist
Lane Bryant Snellville, GA
$39k-49k (estimate)
Part Time | Business Services 2 Months Ago
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Lane Bryant is Hiring a Customer Specialist Near Snellville, GA

About UsOur founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here.
Overview: The Lane Bryant Customer Specialist Sales Leader is responsible for creating a hospitable store environment using customer engagement and operational leadership. Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.
Success Characteristics
  • Understands Hospitality and how we aim to make our customers feel.
  • Genuinely enjoys and takes initiative to create, build and cultivate relationships within the community, attracting new customers to the Brand.
  • Goal oriented, both as an individual and thrives working in a team environment.
  • Strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
  • Is viewed as a leader and influences others to deliver exceptional customer service.
ResponsibilitiesSales and Service:
  • Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
  • Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
  • Proactively plan and organize customer contacts Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.
  • Active participant in community/store activities and events that promote the Brand when appropriate or available.
  • Uses a “Monthly Playbook” to organize and monitor/track customer engagement activity.
  • Helps to drive total store sales through effective floor supervision during the absence of another member of management.
Business Acumen
  • Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.
  • Balances the customer service and operational energies within the store and team to ensure customers are prioritized and tasks are completed in a timely manner.
Operations
  • Supports areas of operational energy as needed.
  • Performs functions of opening and closing the store as needed.
  • Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
  • Protects company assets and maintains a safe work environment.
  • Follows all company policies and procedures as well as local, state, and federal employment laws.
Requirements
  • Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
  • Ability to work at least (16) hours per week. With a flexible schedule including nights, weekends, and holidays.
  • Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
  • Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
  • Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead light bulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.
The Company complies with applicable federal, state, and local laws regarding equal employment opportunities and makes reasonable accommodations for qualified applicants and associates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact myHRSupport at 1-855-436-7177.Location:Store 6916-Presidential Mkt-LaneBryant-Snellville, GA 30078
Position TypeRegular/Part time
Equal Employment OpportunityThe Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Business Services

SALARY

$39k-49k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

07/18/2024

WEBSITE

lanebryant.com

HEADQUARTERS

MARGATE, FL

SIZE

3,000 - 7,500

FOUNDED

1985

CEO

FRANK SHOOSTER

REVENUE

<$5M

INDUSTRY

Business Services

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The job skills required for Customer Specialist include Customer Service, Initiative, Organizational Skills, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Specialist. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Specialist job description and responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

05/01/2022: El Paso, TX

Responding promptly to customer inquiries.

03/04/2022: Elyria, OH

Communicating with customers through various channels.

04/11/2022: Saint Cloud, MN

Acknowledging and resolving customer complaints.

02/20/2022: Los Angeles, CA

Knowing our products inside and out so that you can answer questions.

04/22/2022: Denver, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Specialist jobs

Communicate clearly with customers.

04/10/2022: Long Beach, CA

Give credence to customer complaints.

05/08/2022: Kingsport, TN

Understand The Needs Of The Business.

02/20/2022: Tallahassee, FL

Listen attentively and actively.

03/12/2022: Madison, WI

Make the customer feel comfortable.

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Step 3: View the best colleges and universities for Customer Specialist.

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